2023

Summary Annual Report

nyse: bhlb

Accelerating momentum toward

high performance

Letter from our ceo

Dear Shareholders,

Nitin J. Mhatre

At Berkshire, it is our mission to empower the financial potential

of our clients and communities. We deliver on that mission by providing

tailored financial solutions and a high quality, personalized experience,

in both good and challenging times.

That unwavering commitment and reliability is why our clients look to us as a trusted advisor to help guide them on their path toward achieving their financial goals. Underneath it all lies a foundation of resilience and strength that go hand in hand with being a purpose-driven bank that has been serving its communities for more than 175 years.

In 2023, we faced a rising interest rate environment and banking sector crisis that weighed on earnings and put these ideals to the test. I'm proud to say that through our bankers' resilience and steadfast commitment to our clients, we further strengthened our balance sheet, credit quality and liquidity position to support our organic growth and improve long-term shareholder value.

Berkshire delivered solid performance for the year, building on core elements of our strategy to strengthen operations and improve our long-term momentum. This includes:

  • Growth in operating pre-tax,pre-provision net revenue (PPNR).
  • Continued improvement in asset quality and balance sheet growth.
  • Disciplined expense management while investing in bankers to drive deposit growth and technology, including our new online and mobile banking platform, to further improve client experience.
  • Hiring talented new bankers to bolster our team while recording our highest level of employee engagement.
  • Allocating an amount equal to the proceeds of our landmark $100 million sustainability bond within 12 months, while maintaining our top quartile national ranking for environmental, social, and governance performance in the banking sector.

As a result of our efforts, we were named one of the best regional banks in America by Newsweek. We enter 2024 squarely focused on exceptional customer experience, core deposit growth, expense optimization to self-fund investments for future growth, an ongoing emphasis on credit management and initiatives to enhance operating profitability.

While there is still work to do to realize our full potential, we've created a foundation that will allow us to accelerate the momentum. Working together with our stakeholders, we are well along our path to achieving our vision to become

a high-performing,relationship-driven,community-focused bank in New England and New York.

Nitin J. Mhatre

Chief Executive Officer

2 Berkshire Hills Bancorp, Inc. - BHLB  |  berkshirebank.com

Financial

Highlights

Financial Condition ($ millions - period end)

fy23

fy22

fy21

Total Assets

$12,431

$11,663

$11,555

Total Cash and Equivalents

1,203

685

1,628

Total Securities

1,607

2,033

2,549

Total Loans

9,040

8,335

6,826

Intangibles

20

24

30

Deposits

10,633

10,327

10,069

Borrowings

507

126

111

Shareholders' Equity

1,012

954

1,182

Operating Results ($ millions)

fy23

fy22

fy21

Net Interest Income

$369

$345

$291

Non-Interest Income

43

69

143

Total Net Revenue

412

414

434

Provision for Loan Losses

32

11

(1)

Non-Interest Expense

302

289

286

Net Income

70

93

119

ROTCE*

7.60%

9.29%

10.57%

Operating ROTCE*

10.05%

10.07%

7.58%

Berkshire Hills Bancorp at a Glance

Berkshire Hills Bancorp, Inc. (NYSE: BHLB) is the parent company of Berkshire Bank, a relationship-driven,community-focused bank that delivers industry-leading financial expertise to clients in New England and New York. For more than 175 years, the Bank has delivered strength, stability and trusted advice to empower the financial potential of its clients and communities.

  • Berkshire Bank founded: 1846
  • Headquarters: Boston
  • Total assets: $12.4b
  • Lines of business: Commercial and Private Banking, Retail Banking, Consumer Lending, SBA Lending, Wealth Management
  • Banking footprint: 96 financial centers in New England and New York
  • Workforce: ~1,300

recognition

Newsweek America's Most

Forbes Best Workplaces 2023

Trustworthy Companies 2023

Per Common Share Data ($)

fy23

fy22

fy21

Earnings

$1.60

$2.02

$2.39

Communitas Award 2023

Bloomberg GEI 2023

Operating Earnings*

2.14

2.19

1.69

Dividends

0.72

0.54

0.48

Book Value

23.27

21.51

24.30

Tangible Book Value*

22.82

20.95

23.69

  • Note: Operating ROTCE, Operating Earnings, and Tangible Book Value are non-GAAP financial measures; see Form 10-K for discussion and further detail. ROTCE and Operating ROTCE include unrealized losses on AFS securities.

3 2023 Summary Annual Report

corporate offices

investor information

transfer agent & registrar

Berkshire Hills Bancorp, Inc.

60 State Street

Boston, ma 02109

833-BERKBNK

berkshirebank.com»

stock listing

Berkshire Hills Bancorp, Inc., is listed on the New York Stock Exchange under the symbol "bhlb."

2023

Sustainability

Report

nyse:bhlb

Investor Relations

Attn: Kevin Conn

Berkshire Hills Bancorp, Inc. 617-641-9206

investorrelations@berkshirebank.com»

ir.berkshirebank.com»

Learn more about our

commitment to being a responsible, equitable, sustainable and community-focused

bank in our 2023 Sustainability Report. berkshirebank.com/esg2023

Shareholders who wish to change the name, address or ownership

of stock, report lost stock certificates, or consolidate stock accounts should contact:

Broadridge Corporate Issuer Solutions, Inc.

p.o. Box 1342 Brentwood, ny 11717 844.458.9357

shareholder@broadridge.com»

shareholder.broadridge.com/bhlb»

This document contains forward-looking statements (within the meaning of the Private Securities Litigation Reform Act of 1995). There are several factors that could cause actual results to differ significantly from expectations described in the forward-looking statements. For a discussion of such factors, please see Berkshire's most recently filed reports on Forms 10-K and 10-Q, which are available on the SEC's website at www.sec.gov. Berkshire does not undertake any obligation to update forward-looking statements.

Banking products are provided by Berkshire Bank: Member FDIC. Equal Housing Lender.

Berkshire Bank is a Massachusetts chartered bank.

Investment products are NOT FDIC-INSURED, are NOT A BANK DEPOSIT, NOT GUARANTEED BY THE BANK, NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY and MAY LOSE VALUE.

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Berkshire Hills Bancorp Inc. published this content on 04 April 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 08 April 2024 04:05:07 UTC.