BMC announced Hermes Germany GmbH, a German post-independent logistics service provider for deliveries to private customers, is using BMC Helix solutions hosted on Amazon Web Services (AWS) to power their service and operations management transformation. The BMC Helix solutions enabled Hermes Germany to realize significant cost savings, as well as up to 75% improvement in service and operation management efficiencies from automating daily employee tasks. To reach their ROI and efficiency goals, Hermes used the BMC Helix solutions on AWS to create a holistic platform to digitize and automate business processes through a digital workplace that is available on demand from anywhere in an omnichannel environment. Hermes' digital workplace provides the company with a single place for all employees to connect and collaborate with IT and other lines of businesses, such as HR and Facilities, to order services. These include requesting access for applications, reserving parking spaces, and pre-ordering meals to help Facilities plan their dining resources. By automating these routine processes, Hermes is driving higher employee engagement and morale by enabling its workforce to take on more meaningful responsibilities and spend more time on tasks that require human ingenuity and creativity.