Capita plc announced it has extended its customer experience contract with a leading European integrated telecoms company for two years from January 2024, with an option to extend for a further two years. In a deal worth more than £95 million over four years, the company will continue to deliver on-shore and near-shore end-to-end customer experience services for the client, including inbound customer inquiries, chatbots, social media engagement and managing customer technical support.