On November 4, 2014, Convergys Corporation announced the appointment of Marjorie (Marge) Connelly, age 52, as Chief Operating Officer, effective immediately. Ms. Connelly previously served as Global Chief Operating Officer (COO) for Barclaycard, the credit card and merchant services division of Barclays and as COO for Wachovia Securities. As Global COO at Barclaycard from 2009 to 2011, she was responsible for operations, including call center operations, and technology support of Barclaycard's consumer and commercial credit cards, merchant acquiring and point of sale finance businesses in the UK, US, Germany, South Africa and Scandinavia.

As COO at Wachovia Securities from 2006 to 2008, she was responsible for operations, customer service, and certain business resource units, including supply chain, technology, real estate and project management. She most recently served as Interim President of Longwood College from 2012 - 2013. She also served on the Board of Directors of Portfolio Recovery Associates, from 2013 through November 3, 2014.