Coveo Solutions Inc. announced two new GenAI business applications that bring Relevance Generative Answering into additional touchpoints across the Customer Experience journey: Relevance Generative AnSwering for Agents and Relevance Generative An Swering for In-App Search. Coveo also announced more than 15 additional enhancements to the Coveo AI PlatformTM. This enhancement makes company platform more intuitive so business users can leverage company AI to easily power individualized, trusted, and connected experiences in every interaction across multiple channels.

The Coveo PlatformTM has a robust suite of AI and GenAI models delivering AI-relevance at every point-of-experience across websites, ecommerce, service, and workplace. Last year, Coveo launched Relevance Generative An swering for self-service and commerce use cases, and it's already delivering significant results for early adopters. Today, adding to the breadth of company's GenAI offering, Relevance Generative Anwering supports the agent and in-app search experiences with additional enhancements.

Business teams can effortlessly deploy cutting-edge innovations like Generative Answering and Intelligent Hosted Search Pages by leveraging company's no and low code Builder and Atomic UI framework. Relevance Generative AnSWering for In-App Search equips enterprises to enhance their SaaS-based applications by making features and capabilities more accessible and understandable, fostering adoption through Relevance Generative An SWering. Companies with SaaS-based products can easily add generative answering into their apps by leveraging company's In-Product Experience (IPX) builder capability.

IPX enables users to have quicker access to trusted information, right from where they are working. New Features for Relevance Generative AnWering: In addition to making Relevance Generative Anspering a multi-use case and multi-UI solution that can be used across the customer experience journey, Coveo continues to enhance product capabilities. Early access innovations include: Follow-up questions - LLM-generated questions help guide visitors to the next logical question or answer; Conversational experiences - Enable searchers to have dynamic natural language conversations with LLM-generated follow-up questions that incorporate question history and user context; Rich text formatting - Provide more visually appealing answers such as lists, code, or tables to visitors' questions; Multilingual support - Support multilingual dialogue in languages including French, Spanish, Italian, and German Emowering Retailers with Product Discovery, AI-Powered Merchandising and Modern Frameworks.

Retailers looking to engage shoppers with a unique digital storefront and expert knowledge can benefit from company's newest innovations. Innovations include: Extract true shopper intent with Semantic Encoder for Product Catalogs (early access): This new AI model improves query understanding and reduces even further the need for manual tuning and synonym additions. This model gives business users control over product listing results, positively impacting revenue per visitor; Avoid the coveted 'no search results' with Query Suggestions Automatic Fallback - now in GA: Enhance customer engagement by automatically presenting the last successful set of suggestions, increasing the likelihood of relevant product discovery.

Boost AI Relevance and Results with Superior Connectivity and Data Quality: As enterprises adopt AI and GenAI, one challenge is becoming apparent - the need for quality data and knowledge to feed the models. Coveo's updates include enhancements to popular enterprise applications through Coveo's out-of-the-box connectors. These help business teams filter out bad data to ensure results - or answers - are relevant, accurate, and trustworthy.

New event tracking protocols help automate and simplify data tracking, improving the overall AI Search and Generative Answering system. Improve SharePoint Online content relevancy through added filtering and refined permissions: Enterprises can get more out of their SharePoint Online Connector with enhancements focused on helping index more relevant content, limit indexing time, and maintain content freshness. Maximize the relevance of your web content with enhancements to Sitemap Connector: A redesigned UI and enhanced crawling and web scraping configurations enhance site search and generative answer relevance.

Elevate site search and generative answers with Web Connector updates: Leverage default web scraping configurations to empower martech and web professionals to improve findability, discoverability, and answers on sites, removing redundant or low-quality information. New Event Tracking Protocol: Coveo?s new protocol simplifies search and event tracking, reducing time to value and enriching machine learning data. Developers can use a Chrome extension to help validate events.

Take control of your AI Search and Generative Answering implementations with Coveo?s new Projects feature: Organize new projects by departmental use cases to streamline digital experience management and implementation. Enable teams to focus on their specific use cases for improved usage and adoption of Coveo.