Engage. Secure. Protect.

Eckoh results for the year ended March 31st 2022

Preliminary results - year ended 31.03.22

2

Agenda.

1

Results overview and

strategic view

2

Financial highlights

3

Operations review

US operation

UK operation

4

Cloud Engagement

Security Solution

5

Summary

Preliminary results - year ended 31.03.22

Results Highlights

3

Highlights.

  • Strong trading performance
  • Strong ARR1 growth driven primarily by our clients' need to protect data
  • Transformational Syntec acquisition performing in line with our expectations
  • Unification and enhancement of security product offering on track for launch in 2022
  • Completed exit from Support activity is delivering higher quality earnings
  • UK business returned to growth with client activity largely back to pre-pandemic levels
  • Strategic cloud progress continues with multi-platform enablement
  • Outlook remains positive, in a strong position to deliver on the significant revenue and profit growth expected in FY23

1. Annual recurring revenue of all contracts billing at the end of the period. Included within Group ARR is all revenue that is contractually committed and an element of UK revenue that has proven to be repeatable, but not contractually committed.

Preliminary results - year ended 31.03.22

Syntec Rationale

4

Syntec Strategic Rationale.

  • Consolidates market leading position in contact centre payment security
    • Enhances Eckoh's position as the largest provider in the key US market
  • Complementary operations
    • Proven, successful UK business with strong revenues, product offering and client relationships
  • Attractive technology, IP and innovative tech team
    • Complementary patent-protected services and strong tech team to help drive innovation
  • Synergistic cost and revenue benefits
    • Opportunity to rationalise platforms, combine central functions, leverage combined tech, cross-sell Eckoh portfolio, and get access to larger target market
  • Attractive, earnings accretive acquisition
  • Earnings enhancing in first full year of ownership before synergies

Preliminary results - year ended 31.03.22

Growth Drivers

5

New growth drivers in a broadening global market.

Improving Engagement

Reducing Fraud

Maximising Cost Benefit

Regulatory Compliance

Digital Adoption

Managing Financial and

Transition to Cloud

Reputational Risk

Customer Engagement Security Solutions

  • The pandemic has forced contact centres to adopt hybrid working, increasing security concerns
  • Recruitment and churn are huge problems, our technology can help mitigate this issue
  • Cost of living crisis will accelerate levels of fraud and increase collection issues

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Disclaimer

Eckoh plc published this content on 15 June 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 15 June 2022 07:32:07 UTC.