“With companies across industries today attempting to decrease risk, increase efficiency, make better decisions, and deliver better experiences, AI is on the rise,” says
eGain has been recognized for its unique hub approach to knowledge management that transforms stakeholder experiences—customer experience, agent experience, and business experience—all at the same time. eGain Knowledge Hub is a rich, one-stop knowledge management solution powered by AI reasoning, ML, Natural Language Processing, and analytics, for the digital-first, remote-first era. Its benefits include:
- Knowledge harmony created by centralizing 360 customer context, omnichannel content management, profiled access, intent inference, personalization, search methods, conversational guidance, and analytic insight into one platform
- Assured customer service and agent confidence with the single right answer to customer questions
- Consistency and process compliance at scale across touchpoints
- Rich functionality out of the box for quick business value—say goodbye to multi-year development, customization, and integration projects with toolkits
- Easy governance, insights, and optimization
“Over the years, eGain has been rated #1 in knowledge and AI-powered digital engagement automation by analysts,” said
More information
KMWorld AI 50 announcement and list: https://www.kmworld.com/Articles/ReadArticle.aspx?ArticleID=153524
eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/
eGain Knowledge Innovation in 30 Days™: https://www.egain.com/knowledge-management-software-pilot-risk-free/
About eGain
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of
eGain media contact Email: press@egain.com Phone: 408 636 4514 |
Source:
2022 GlobeNewswire, Inc., source