eHealth, Inc. announced a new pilot program ? ?Advisor in the Room? ?

that will transform a traditional phone call into a dynamic, visual experience. This innovative technology will empower eHealth's benefit advisors, who are licensed insurance agents, to instantly appear on a customer's computer or phone screen upon request, fostering a deeper connection and personalized support. How it works: During a phone call, advisors can seamlessly send a secure link to the customer.

With a single click, the customer grants permission, and the advisor appears on their screen using secure video technology. This shared visual workspace enables: Transparent plan selection: Advisors can visually guide customers through health plans, plan benefits, and help them select a plan that would meet their needs. Enhanced personal connection: Seeing the advisor fosters trust and understanding, leading to a more positive customer experience.

Increased efficiency: Visual communication clarifies explanations, reducing call times and ultimately leading to stronger conversions and better retention. Customer privacy: Customers will be able to maintain their privacy because they will not be visible to the advisor. eHealth's Advisor in the Room technology is expected to roll out for Medicare beneficiaries on a limited basis in Second Quarter 2024, with the goal of making it more broadly available to eHealth customers before Medicare's Annual Enrollment Period in the fall.