Frontier Communications announced that Charlon McIntosh has been appointed Chief Customer Operations Officer. Ms. McIntosh will report directly to President and Chief Executive Officer Nick Jeffery and lead enterprise-wide customer operations that deliver superior customer service experiences across Frontier. Most recently, Ms. McIntosh was Humana’s Senior Vice President of Group Military Specialty Service and Business Operations, responsible for all customer support and operations for the Employer Group, Military and Specialty lines of business. During her time at Humana she was also Head of Customer Experience, developing and enabling Humana’s customer strategy, driving prioritization of experience improvement initiatives and investments, and supporting the design and transformation of the end-to-end customer experience. Using digital technology and automation, she helped modernize the customer experience and create simple and personalized care for Humana’s members and providers.