Serenova announced it has entered into a referral partnership with Fuze, a leading cloud-based unified communications (UCaaS) provider for the modern global enterprise. Serenova recently merged with Lifesize, forming a cloud contact center and workplace collaboration company serving more than 10,000 customers worldwide. This new partnership with Fuze provides organizations with an end-to-end, cloud-based communication solution that elevates the customer experience across the globe. As customer expectations evolve to demand a frictionless experience, combining UCaaS and CCaaS provides organizations with the flexibility to meet their customers on their terms and enables organizations to eliminate data and communication silos that stand as obstacles to a more unified customer experience—all while reducing total cost of ownership. The Serenova and Fuze partnership brings together the market-leading UCaaS vendor with the most globally scalable CCaaS solution to provide a complete, unified view of all contact center activity anytime, anywhere. The combined solution enables employees across large global organizations to make informed decisions for a more seamless and efficient customer experience. Together, Serenova and Fuze will enable enterprise organizations to meet the broader communications needs of customers and deliver improved global omnichannel customer experiences, with key benefits including: Communication capabilities and services that empower employees across the organization to more effectively communicate with customers and solve their needs. Company-wide, media-independent and real-time collaboration, regardless of device or location, to meet growing digital demand. Enterprise-grade cloud PBX and collaboration solutions that meet requirements for quality of service and reliability anywhere in the world.