Genpact Limited announced the opening of the Genpact Artificial Intelligence (AI) Innovation Center in London. The center is designed for co-innovation with clients to help unlock business transformation leveraging AI, beyond productivity, in areas such as supply chain management, finance and accounting, customer care, sales and commercial, and insurance underwriting. To support the work at the center, Genpact is upskilling its 125,000-strong workforce and is expected to create new employment opportunities in the UK.

Drawing on Genpact's deep domain and AI expertise, and experience working with clients across several industries, the center serves to bridge the challenges and opportunities AI brings to businesses. Through case studies and proof of concepts, the co-innovation hub accelerates client projects to a production environment, providing step-by-step guidance and encouraging enterprises to look beyond productivity benefits when integrating the technology into their business. The company is upskilling employees through its own online learning platform, Genome, and expects to create up to 500 additional highly skilled jobs in the UK during the next two to three years.

The launch of the AI Innovation Center in the UK is expected to be the first of several Genpact AI innovation centers across the world and forms a key component of the company's $600M investment in AI over the next three years. Genpact will assist clients in conceptualizing and defining use cases that are designed to drive the highest value for their businesses, drawing from best practices and industry-specific expertise. To date, Genpact has more than 90 specific generative AI solutions undergoing rigorous testing with clients or internal teams. The company is shifting its focus from building proof of concepts and pilots to implementing solutions in live production environments, with 10 solutions either deployed or on the verge of going live.

The Genpact AI Innovation Center team will focus on further accelerating speed to implementation.