Similar to last year’s renewal, the base contract is valued at
Last year, such additional services included fiber installments totaling approximately
Now in its third year, the engagement was secured through one of High Wire’s premier global channel partners that has introduced more than
“Our continued success in delivering managed services has established a deep trust with our channel partners, and this renewal demonstrates how we have become their ‘go-to provider’ for multi-site, nationally deployed managed services,” stated High Wire CRO
The managed services for the end-customer includes on-site support, computer equipment installation, relocations and upgrades, WiFi access points, wireless mesh, cabling, and fiber remediation and deployments, as well data network resources.
High Wire will also continue to provide 24x7 technical support and customer service through its global command center for the customer’s more than 1,300 locations across the
High Wire’s global command center provides on-demand logistics management and program coordination for scheduled maintenance at all locations, as well as coordinating emergency services when remediating any network outages. The company’s network of 15,000 field technicians will provide hands-on support at customer locations.
The renewed engagement builds upon a long-term relationship with the channel partner. In 2020, High Wire and the partner delivered SD-Wan installation services at the end-customer’s more than 800 locations across
Also over the last year, High Wire transitioned the channel partner from a time and materials billing model to a more efficient and cost-effective fixed-price managed services model. High Wire helped them to better process and organize their customer data, including information related to incoming tickets and better identifying true break/fix incidents.
To learn more about High Wire and its award-winning managed cybersecurity and IT enablement services, visit HighWireNetworks.com or view the company’s free video series on YouTube.
About
High Wire has 80 full-time employees worldwide and four
High Wire was ranked by
Learn more at HighWireNetworks.com. Follow the company on X, view its extensive video series on YouTube or connect on LinkedIn.
Forward-Looking Statements
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