Maintel : launches new Application Platform with Audiosafe as the first app

March 2024

by Maintel

• Maintel's new Application Platform delivers a transformational capability for all Cloud Communications customers.
• The Audiosafe App provides customers with the ability to automatically archive, search and playback their call recordings securely and for any length of time required.

Maintel, the cloud communications, connectivity and security managed services company, is delighted to announce the launch of its new versatile Maintel Application Platform. The platform enables Maintel to develop and deliver its own applications and middleware "as a service" rapidly and consistently, in a scalable and secure manner, whilst providing a consistent approach to developing, managing, and delivering communication tools and apps. The platform will deliver a transformational capability for all of Maintel's Cloud Communications customers.

The Audiosafe application will be the first app delivered from the platform. Audiosafe will provide customers with the ability to export their call recordings and associated metadata from Cloud Communications platforms and Workforce Experience Management applications into their own secure storage instance, initially supporting the Genesys Cloud platform. This addresses the key business and/or regulatory requirement that many organisations face, of retaining access to their call recordings for a length of time that is longer than is supported by the core communications platform provider.

In the future Audiosafe will also allow customers to centralise call recordings from their legacy providers and systems, allowing them to fully decommission them where historically they would have had to keep them running and supported in the background, centralising all recordings in one place with a common search and replay interface.

Dan Davies, Interim CEO and Chief Technology Officer at Maintel commented: "This new platform will further differentiate Maintel in our marketplace, helping us to tightly integrate Cloud Communication and Customer Experience platforms into our customer's own business applications and workflows, providing a library of reusable pre-built software components developed in a leading edge, secure, serverless microservices architecture from the public cloud."

ENDS

About Maintel

Maintel has a proud tradition of providing the public and private sectors with managed cloud communications, connectivity and security services. We've helped hundreds of businesses and organisations to address the growing need for digital transformation.

Maintel help enhance the customer experience by improving communication, increasing operational efficiency, and providing secure, seamless access to critical data through their innovative digital communication solutions.

Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.

This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with digital workplace solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations' employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.

Ongoing growth of Maintel's cloud and managed services offerings continues to allow the company to keep supporting the increasing demands of the market.

Please visit www.maintel.co.uk for more information.