Net One : Annual Report 2021

Net One Systems Websites

This Annual Report is also available on the Net One Systems website.

• Annual Report 2021https://report.netone.co.jp/en/index.html
• Positioning of the print and web editionshttps://report.netone.co.jp/ja/guide.html (Japanese version only)
• Annual Reports Archivehttps://report.netone.co.jp/en/archive.html
• Glossary
  https://report.netone.co.jp/en/index/main/017/teaserItems1/03/link/AR21E_glossary.pdf

Please visit the following websites for more information about Net One Systems.

• IR https://www.netone.co.jp/english/investor-relations/
  IR documents such as earnings release materials and research reports, as well as the latest IR news
• CSRhttps://www.netone.co.jp/english/company/csr/
  Net One Systems' basic approach to social and environmental issues and an overview of related initiatives
• Corporate Governancehttps://www.netone.co.jp/english/investor-relations/management-policy/corporate-governance/Corporate governance basic approach and governance structure

JP TOWER, 2-7-2 Marunouchi, Chiyoda-ku, Tokyo 100-7024 ir@netone.co.jp

Investor Relations Office

One Net Co Systems

,. .Ltd

｜ AnnualReport

2021

Annual Report 2021

• Highlights | Philosophy System

ICT Utilization Helps Us

Social Innovations and

Achieving Self-innovation to Support the Transformation of Society

Contribute to Transformations

Our corporate philosophy embodies the unwavering mission of Net One Systems. ICT technology has advanced dramatically in the 30 years since the Company was founded. Likewise, the solutions we are required to provide and the values we offer are changing day by day. In response to these changes, we have formulated a philosophy system to realize our corporate philosophy.

Through self-innovation, we will transform ourselves into a company that can provide new value through our unwavering philosophy, firm vision, and the skills and spirit of TAKUMI with regard to ICT utilization, thereby contributing to the transformation to a better next-generation society.

Skills and spirit of TAKUMI

Net One Systems is one of Japan's leading companies involved in the integration of systems for the information network society. To address expected changes in our market, all our engineers are enhancing their skills, aiming to transform themselves from system integration professionals to experts in all aspects of ICT utilization. We will remain focused on our roles as TAKUMI ("masters" or "experts" in English) in the network field, while also aiming to be a company that helps to change society by taking on the challenge of creating next- generation ICT platforms.

PHILOSOPHY

Corporate Philosophy

VISION

Management Vision

MISSION

Mission Statement

VALUE

Principles of Conduct

ICT Utilization Helps Us Contribute to Social Innovations and Transformations

ADMIRED COMPANY

A company trusted and supported by all stakeholders

Responsibility to customers

Responsibility to partners

Responsibility to shareholders

Responsibility to employees

People

I will proudly fulfill my duties honoring my loved ones

Governance

I will strive to take socially responsible behavior

Social

I will work with customers to create and promote values for society

Environment

I will work to create a better future for all

• Highlights | Business Model

"Connect," "Communicate," and

Achieving Customer Success through Unique Value Creation

Since its founding, Net One Systems has expanded its business model from network professionals to ICT infrastructure professionals, under the principles of "connect," "communicate," and "change."

Currently, as we enter the era of full-fledged utilization of cloud infrastructure, we are moving toward the next stage, in order to respond to increasingly sophisticated customer issues and needs.

"Change"

We are promoting an Integrated Service Business that maximizes value for our customers through lifecycle services from the standpoint of customer success, by leveraging our unique assets such as human resources and intellectual property. Our goal is to be a leading company in integrated services that changes society by spreading the new value we have co-created with our customers through ripple effects, to our customers and beyond.

Change

Society

Change society as a whole, through communication between people,

as well as people and society

• Highlights | Sustainability

ADMIRED COMPANY

A Company Trusted and Supported by All Stakeholders

We cannot become an admired company as stated in our vision, without contributing to and fulfilling our responsibilities to all of the stakeholders who support Net One Systems.

We will grow sustainably with society by helping our customers overcome issues in their operations, and contributing to their success through our solutions and services. In addition, we will respond to the various risks that surround the Company, society, and the global environment, in order to maintain sustainability.

With these opportunities and risks in mind, we have identified six key sustainability challenges.

By confronting these key challengesand working diligently to address them, we will continue to strive tirelessly to earn the trust and support of our stakeholders, and to becomea truly admired company.

Six Key

Sustainability

Challenges

• Contents

Highlights . . . . . . . . . . . . . . . . . . . . . 01

Contents . . . . . . . . . . . . . . . . . . . . . .07

President's Message

• Profile

Net One by the Numbers

Chapter 2 Growth Strategy

Overview of Fiscal 2019-21Medium-Term Business Plan . . 27 Progress with Fiscal 2019-21Medium-Term Business Plan . 28 Measures to Achieve the Targets in Our Medium-Term Business Plan . 30 CMO's Message . . . . . . . . . . . . . . . . . . 31

Chapter 3 Sustainability

Basic Approach and Key Sustainability Challenges . . . . .35 Stakeholder Engagement . . . . . . . . . . . . . . .37 Improve and Reinforce the Business Base . . . . . . . . 38 Discussion with Independent Outside Executive Directors . .41 Auditor's Message . . . . . . . . . . . . . . . . . 44 Provide New Value . . . . . . . . . . . . . . . . . 45

Chapter 4 Review of Operations

Message from the Director in Charge of Business Units . . .47 Business Overview . . . . . . . . . . . . . . . . . 51 Medium- to Long-term Outlook . . . . . . . . . . . . 53

Editorial Policy

The Net One Group has been publishing an Annual Report since 2018, with the aim of providing all of our stakeholders with information regarding our approach and growth based on a medium- to long-term perspective.

In order to explain our strategies for sustainable growth and our business activities in an integrated manner, we have compiled key financial and non- financial information with reference to the Guidance for Collaborative Value Creation provided by the Ministry of Economy, Trade and Industry.

In fiscal 2020, we fundamentally reviewed our corporate practices in response to the issue of fraudulent transactions by a former employee of the Company and their related parties. As such, in our Annual Report 2021, we present the new organizational structure of the Group and the further strengthening of our governance. Moving forward from Annual Report 2020, we would like to convey our stance of continuing to evolve into a leading company in integrated services, and we present an overall view of our value creation process, an outline of our Integrated Service Business, and details regarding our pro-motion of sustainability.

Please note that financial data for the fiscal years 2014 through 2019 has

been restated to reflect revisions disclosed in December 2020.

Discussion with

Independent Outside

Executive Directors

41

Auditor's Message

44

Message from the Director in Charge of Business Units

47

Reference Guidelines

International Integrated Reporting Council (IIRC):

Ministry of Economy, Trade and Industry:

Guidance for Collaborative Value Creation

Forward-looking Statements

This report contains forward-looking statements that involve inherent risks and uncertainties and therefore may differ materially from actual results. Forward- looking statements are based on information currently available to the Company and investors should not place undue reliance on them. The Company undertakes no obligation to update or revise current forecasts in this report to reflect events, changes in the operating environment or other unforeseen developments that may occur in the future.