Leading Japanese energy retailer using Oracle Utilities Customer Care and Billing to deliver more flexible rate offers to customers.
'While our business environment remains uncertain due to international events causing soaring resource prices, we remain deeply focused on business activities that promote safe and reliable customer service, high levels of customer satisfaction, and a zero-carbon society,' said
Kansai's customer value approach
Running on Oracle Exadata, a high-performance platform for Oracle Database, Oracle Utilities Customer Care and Billing is a complete billing and customer care application designed to manage complex utility processes. The combined Oracle solution is supporting Kansai's larger digital transformation goals and helping to reduce the lead time and implementation costs for launching new service offerings.
Before developing new services for customers, Kansai conducts market research, identifies potential cross-promotional links with other industries they serve, and sets up multiple services. The utility then develops new rate menus using a framework on Oracle Utilities Customer Care and Billing without impacting its overall system operations. Using the solution's billing features, the utility can also consolidate financial information from multiple accounts into a single statement.
Kansai increases service development options by combining new cloud services from the business marketplace with Oracle Utilities Customer Care and Billing. This enables the utility to break away from conventional, rigid development and provide versatile systems that meet users' demand. Kansai will continue to position Oracle Utilities Customer Care and Billing as its core system and actively adopt other services to establish systems that meet this rapidly changing business environment.
'By providing a critical, energy-specific customer information system, Oracle Utilities Customer Cloud and Billing gives Kansai tremendous assets to thrive in the highly competitive, unregulated Japanese energy market,' said
Oracle has a proven track record of customer service and billing projects across the globe. To learn more visit here.
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