Research reveals different perspectives between HR professionals and employees related to AI
Increasing Efficiency
The survey of 325 HR professionals in organizations with 20 or more employees, and 1,017 employees found HR professionals using Al are saving nearly a full workday every week (7.5 hours) with more than half (56%) saying it speeds up employee recruitment and screening. Additionally, HR professionals surveyed say the top three functions that AI could transform the most are:
- Analytics and data management (58%)
- Talent acquisition (46%)
- Onboarding/offboarding processes (43%)
"Our survey found that over half (56%) of HR professionals are already using AI in their role today and I expect that number to increase over time. Knowing these important trends and leveraging the right tools and technologies is critical to our national team of more than 600 HR business partners at
"It's clear there's work to do before achieving an effective balance between HR departments and employees when it comes to artificial intelligence," adds Stevens. "Transparency will be key, as well as maintaining balance with human interactions. At
HR vs. Employee Perspectives
The majority of HR professionals surveyed have adopted AI in some aspect, yet only 11% of employees say the process is transparent. Almost half (41%) of employees surveyed prefer less AI involvement in HR decisions, with 39% stating the current level of involvement is appropriate, and 20% preferring more AI involvement. The top HR function that employees surveyed think should stay human-led is conflict resolution and employee relations (78%), followed closely by sensitive issues like layoffs or disciplinary actions (76%).
Additionally, nearly one in four HR professionals expect AI to become integral to their functions in the next five years. A majority (71%) of employees surveyed are not comfortable with AI-led HR departments, and 46% would consider leaving their company if AI were to replace human-led HR teams.
For more insights from the first 2024 Pulse of HR survey, Balancing Tech and Touch in Human Resources, view the full report.
About the Research
These findings are based on a survey
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