Pegasystems Inc. announced that Shawbrook has deployed Pega Platform? to transform its buy-to-let mortgage underwriting process. Shawbrook continues to invest in its unique business model and best-of-both capabilities, combining the intelligent use of technology to enhance human judgment and to automate where it makes sense to do so.

Working with leading data and technology partners, including Pega, Shawbrook has scaled up by reducing mortgage processing times nearly fourfold and increasing underwriter productivity by threefold. The approach is helping Shawbrook continue to deliver faster service with less friction for its customers whilst reducing its cost to serve. In its second stage of the Pega Platform deployment, Shawbrook implemented Pega's case management capabilities to reduce the time it spends processing buy-to-let mortgage applications, from an initial letter of intent to a full mortgage offer, while maximizing underwriter productivity.

Since the launch in May 2023, Shawbrook has seen a reduction in time from indicative mortgage offer to full mortgage offer in digital buy-to-let deals from 40 days to 11 days on average. Between September and October, this process averaged just four days, resulting in a dramatically improved customer experience.