Pitney Bowes announced along with PackageHub the launch of a returns drop-off network that will enable no-box and no-label returns at nearly 1,000 convenient locations, with hundreds more launching soon, across the country--at no additional cost to retailers or consumers. Ecommerce brands who already use Pitney Bowes returns service and its platform partners will immediately have access to the drop-off network, with no additional integration required. This launch augments the existing network of 30,000 postal locations where currently Pitney Bowes offers no-label returns.

New returns drop-off network a win-win for retailers and consumers; Reduced Exceptions during Processing; No-label returns using a QR code have shown up to 30% reduction in exceptions versus packages labeled by consumers. Every exception can streamline the return processing costs for the retailer and expedite customer refunds; Reduction of Fraud; No-box returns reduce the likelihood of incorrect or invalid items being returned--often a tactic employed by fraudsters. According to Pitney Bowes most recent BOXpollretailer survey almost 40% of online retailers say that returns fraud is one of their top challenges; Increased consumer convenience; With the growth of online shopping since the COVID pandemic, consumers increasingly see returns drop-off locations as a convenience, especially for the nearly one-third of consumers who do not have a place to securely leave packages at home for carrier pickup.