IR has enabled two-way integration with ServiceNow. The complete streamlining with ServiceNow allows automatic updates for incidents without having to switch back and forth between the systems. The key features of the integration include centralized incident management and real-time alert notifications. The streamlined management addresses manual alert acknowledgments and status updates, that had to be done on multiple platforms in the past.

This real-time alerting mechanism enables faster response times, reducing the mean time to detect (MTTD) and mean time to repair (MTTR) and minimizing potential business disruptions. IT teams gain valuable insights into incident response metrics, including response times, resolution rates, and team performance, allowing them to make data-driven decisions for continuous improvement.