On March 4, 2016, Mark Fries notified Support.com, Inc. of his resignation as a member of the company's Board of Directors and as a member of all committees of the Board on which he served, effective immediately. The Director resignation was not in connection with a disagreement relating to the company's operations, policies or practices. On March 4, 2016, the Board appointed Tim Stanley, age 50, to serve as a director of the company, effective immediately.

Mr. Stanley fills the vacancy created on the Board as a result of Mr. Fries' resignation. Mr. Stanley brings extensive technology and product development experience to the Board, having previously served as Senior Vice President of Enterprise Strategy, Industries and Innovation at Salesforce, where he launched IGNITE and other Innovation programs with enterprise customers, which created and implemented innovative cloud-enabled solutions to drive key business objectives. He also brings operational, business strategy and management skills, having served as CIO and Senior Vice President Innovation and Gaming at Harrah's Entertainment, Inc. Mr. Stanley also brings to the Board a wide array of new perspectives, with previously held public and private company board member and advisory roles, venture capital and angel investment experience and a variety of management and other technology roles at companies across industries ranging from disruptive startups to global enterprises.

Concurrently with being named to the Support.com Board, Mr. Stanley has also been appointed to serve on the Nominating and Corporate Governance Committee, and the newly-formed Strategy Committee. The Strategy Committee will be responsible for reviewing and recommending to the Board, for its approval, long-term business objectives and plans developed by management, overseeing the continued evolution of company's strategic plan and monitoring its implementation and evaluating strategic initiatives to drive revenue growth and create long-term value for all stockholders, whether organically or through partnerships, strategic alliances, joint ventures, co-marketing arrangements or acquisitions. Mr. Stanley replaces Mark Fries who, following nearly seven years of dedicated service to the company, has chosen to step down from the Board.