Adapt to masterfuturethe.

INTEGRATED REPORT 2023

MESSAGE

TELEPERFORMANCE - INTEGRATED REPORT 2023

FROM THE CHAIRMAN

MESSAGE FROM DANIEL JULIEN

Chairman and

Chief Executive Officer

Page 1

our Value

CREATING

BUSINESS MODEL

Teleperformance in 2023

Page 4

Majorel acquisition

Page 6

Business model

Page 8

Megatrends

Pages 10-15

Our strategy

Page 16

Creating value

for all our stakeholders

Page 18

Double materiality analysis

Page 20

Support for the United Nations

Global Compact

Page 22

ourDna

  1. COMBINATION OF HIGH-TECH AND HIGH-TOUCH

Digital technology serving

customer relations

Page 26

People, a key priority

Page 28

Employee testimonials

Page 30

Diversity and inclusion

Page 32

TP, driver of inclusion

and social mobility

Page 34

We are all committed!

Page 36

OUR

FUNDAMENTALS: Strong GOVERNANCE AND PERFORMANCE

Ethics and corporate governance

Page 40

Experienced and diversified

governance

Page 42

CSR governance

Page 44

Executive remuneration

Page 45

Integrated and sustainable

performance

Page 46

A recognized model

Page 48

  • 2023 was a year of profitable growth and many

success that have positioned the group for a solid future.

DANIEL JULIEN

Chairman and Chief Executive Officer

In a volatile economic and geopolitical environment, Teleperformance not only continued to grow its business delivering a record €8.4 billion in revenue, but also improved its operating margin by +40 basis points and its cash flow by more than +15%. Our profitability model has created one of the highest annual EBITA margins in the industry.

In addition to our successes, there are challenges that we are overcoming. The global slowdown in volumes, the impact of regional crises on client decision- making processes, and the shift in consumer behavior after several years of pandemic lockdowns all slowed the Group's traditional revenue growth. In this environment, our relentless focus on maximizing operational efficiency with flawless execution enabled us to drive much faster development of our offshore solutions.

2023 also saw the successful acquisition of Majorel, which was completed in record time and was recently honored with the "French Deal of The Year" prize awarded by Global Capital, a renowned institution in the financial sector in Europe which has been rewarding the best financial transactions for over 20 years. As a result of this acquisition, Teleperformance has given birth to a new, more diverse company, in terms of markets, client verticals and expertise. It strengthens Teleperformance's #1 global leadership position and provides a new springboard for our future. The "new Teleperformance" represents nearly 500,000 employees, more than €10 billion in revenue and more than

€2 billion in EBITDA.

Innovation is at the heart of Teleperformance's "High Touch-High Tech" strategy, including the development of Artificial Intelligence (AI) solutions designed to increase productivity and accuracy. Today, many clients are depending on us to manage more than

250 AI-projects including projects that incorporate

Gen-AI components, to help accelerate their own business results. In this highly mobile, increasingly complex world, we launched TP Infinity, whose client consulting solutions are expected to sustain and support the Group's transformation into more high value-added business segments.

The Group's growth is not only sustained but also responsible. Thus, I am proud to renew our commitment to the United Nations Global Compact, which we fully support through our activities and CSR policies.

People are still an important ingredient to our value proposition. In 2023, Teleperformance confirmed that it is the industry's preeminent employer by creating many new jobs around the world in a workplace environment of excellence and employee well-being. For the first time, the Group was named one of the top five World's Best Workplaces™ 2023 by Fortune and Great Place to Work®. Teleperformance is now certified as a Great Place to Work® in 72 countries, covering more than 99% of its workforce, demonstrating the trust and engagement of our employees.

In 2024, Teleperformance's priority will be to pursue its profitable, cash-generating growth model despite the uncertain environment we are operating in today. With agility and flexibility, the Group will continue

to tightly manage its costs and harvest the synergies expected to be created by the Majorel integration. We will increase the promotion of our offshore and digital solutions to meet clients' growing demand for optimized efficiency. Looking beyond 2024, Teleperformance's business fundamentals are solid in both our core business and specialized services. We will also continue to pursue targeted acquisitions, particularly in specialized services.

The Group recently made some important decisions concerning its governance, to secure the future

of the "new Teleperformance". Following unanimous approval by the Board of Directors, Bhupender Singh and I will be acting as co-CEOs of the Group until the end of 2025. This decision has been taken in order to ensure a smooth leadership transition, with the objective of separating the responsibilities of Chairman and CEO after this date.

1

TELEPERFORMANCE - INTEGRATED REPORT 2023

our Value

CREATING BUSINESS

MODEL

Reinventing the customer experience together. Resolutely focused on value creation, our business model has been built to help brands streamline and optimize their interactions with their customers. Thanks to our ability to transform while keeping our identity we are able to meet the challenges that come our way.

2 - 3

TELEPERFORMANCE IN 2023

Teleperformance's mission is to reduce friction and strengthen the relationship between companies and their customers, and between government agencies and citizens, through the efficient management of their daily interactions.

Global leadership

The acquisition of Majorel, a major European business services provider, has strengthened Teleperformance's position as a global leader in digital business services and consolidated

TELEPERFORMANCE - INTEGRATED REPORT 2023

Nearly 500,000

employees

Activities

Teleperformance is a global leader in digital business services. The Group implements digital strategies to optimize and transform the customer experience and other business processes for companies and government agencies to make their interactions simpler, faster, safer and more cost-effective.

Backed by over 45 years of experience, the Group offers its clients omnichannel, high value-added custom solutions, applying a three-dimensional approach aimed at developing the Group's client sector and country expertise across a broad range of services. This distinctive approach enables

the Group to tackle the growing complexity of client demand worldwide:

Client verticals

  • Governments
  • Consumer goods
  • Travel,hospitality and transportation
  • Retail and E-commerce
  • Energy
  • Social media, entertainment and gaming
  • Healthcare
  • Banking, financial services and insurance
  • Technology
  • Telecommunications

its status as leader or major player in the key developed economies.

Teleperformance is pursuing its value creation strategy through integrated, sustainable and profitable growth for the benefit of all its partners, clients, shareholders and employees, by combining organic growth with targeted acquisitions. This development plan is based on a long-term vision. The Group's objective over the next three to five years is to accelerate its transformation into a solid, undisputed global leader in business services, specializing in digital business services,

with sales of over €15 billion.

~ 40%

work-from-home employees

72 countries certified by Great Place to Work® covering more

than 99% of employees*

*Excluding Majorel.

Integrated services offering

  • Customer Care and Technical Support;
  • Content Moderation and related services (Trust & Safety);
  • Customer Acquisition and Retention;
  • Digital Marketing, Integrated Complex back/middle/front-office Services, Knowledge Services for Business Processes, Digital Expertise and Cloud Integration;
  • High-value-addedspecialized services
    (collections, interpretation and localization, visa and consular services, recruitment process outsourcing services, and healthcare support).

Geographies

  • Teleperformance operates in nearly 100 countries and manages programs in about 300 languages and dialects in 170 markets based on a flexible global operating model.

Countries where Teleperformance operates

Operations in

Top 10 countries where Teleperformance

operates by number of employees

almost 100 countries

Countries Teleperformance serves

Teleperformance's leadership

‣United States

In 9 of the world's top 10 countries* by GDP in 2023

‣Brazil

‣Germany

‣United

‣France

‣China

‣India

Kingdom

‣Italy

‣Canada

*Except Japan.

4 - 5

MAJORELacquisition

On November 8, 2023, Teleperformance closed the acquisition of Majorel, whose shareholders tendered over 99.9% of the Company's shares

in response to the offer, heralding the emergence of a "new Teleperformance".

TELEPERFORMANCE - INTEGRATED REPORT 2023

Majorel, a European leader in business services

WITH OVER 30 YEARS' EXPERIENCE

  • Omnichannel customer experience management
  • Business Process Outsourcing (BPO)
  • The development of digital services dedicated to the customer experienceMAJOREL OPERATES THREE SERVICE LINES:

More than 82,000 employees

  • 450 clients

Active in almost 45 countries

---- This acquisition

has driven the emergence of a new Teleperformance, one that is stronger in every way, especially in terms of geographies, verticals, and lines of expertise.

It sets the stage for robust growth and global leadership over the coming year. Together, with our shared commitment to the core values of Integrity, Respect, Professionalism, Innovation

and Commitment, we will continue to be a best-in-class xample of diversity, equity, and inclusion.

DANIEL JULIEN

Chairman and CEO,

Teleperformance Group

A new springboard for Teleperformance

THE MAJOREL ACQUISITION OFFERS TELEPERFORMANCE A NEW SPRINGBOARD FOR FURTHER GROWTH OVER THE COMING YEARS. WITH THIS OPERATION, THE GROUP STRENGTHENS:

1 A complementary geographical presence

Its global footprint, especially in Europe, including France and Germany, where Teleperformance has a relatively limited presence, as well as in Asia.

2 Enhanced verticalization Its positioning in a number of high-growth potential verticals, such as financial services, insurance and luxury goods.

3 High value-added digital expertise Its digital expertise with 3,000 experts in digital transformation and expertise in claim management and end-to-end document processing as additional opportunities.

The acquisition also provides opportunities to improve efficiencies, including potential synergies in the areas of IT (licenses, equipment, procurement, etc.),

site management and cost mutualization of around 150 million euros by 2025.

Strenghtened global leadership

THE "NEW TELEPERFORMANCE" IN FIGURES

€10bn+

in revenue*

€2bn+

in EBITDA*

Activities in

nearly 100 countries

WORLD NUMBER 1 IN ITS MARKET

With pro forma revenue of around 10 billion euros (including Majorel over 12 months), Teleperformance's worldwide market share is 10%.

OUTSOURCED CUSTOMER RELATIONSHIP MANAGEMENT SECTOR BY REVENUE (published and estimated 2022 data, in millions of US dollars)

12,000

10,000

8,000

6,000

4,000

2,000

0

Teleperformance*

Concentrix**

(ex

- Sitel)

International

TTEC

Alorica

Atento

Telus

Foundever

Source: Group and corporate estimates.

  • Majorel included. ** Webhelp included.

* 2023 pro forma data.

A well-balanced global footprint

REVENUE BREAKDOWN

BY ACTIVITY*

4%

Specialized

Services

36%

60%

Americas*

EMEA & APAC

*North America, India, Philippines and LATAM.

CLIENTS BREAKDOWN

BY NATIONALITY*

14%

Others

32%

54%

North

Europe

America

* Top 250.

6 - 7

BUSINESS MODEL

TELEPERFORMANCE - INTEGRATED REPORT 2023

Our mission

Our values

Our ambition

Through its operations, Teleperformance creates long-term value for

stakeholders by leveraging the best available technologies and

human resources to provide simpler, faster, safer customer interactions

and more cost-effective customer interactions.

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EC

S

Reducing friction and

  Integrity

strengthening the relationship

  Respect

between businesses and

  Professionalism

EXPERTI

consumers, government

  innovation

S

agencies and citizens

  Commitment

E

Become an undisputed world leader in digitally integrated business services

Megatrends

Technology and artificial intelligence

Automation and artificial intelligence are constantly progressing and permanently transforming the economy and society as a whole. However, the rapid expansion

of these technologies entails risks in terms of cybersecurity. p.10

Climate change

Temperature and pollution are rising each year and the risk of natural disasters is increasing. Shortages of water, food and commodities are to be expected, and biodiversity is under threat. p.12

Global economy: slowdown and multipolarization Economic policies resulting

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CONTRIBUTION TO SDGs(4)

from the pandemic, inflationary pressure and geopolitical unrest are contributing to

an economic slowdown. p.14

(Scope 1, 2 and 3)

33,862 MWh of electricity used

ENVIRONMENT

51% decrease in Scope 1 & 2

carbon footprint per employee(3) versus 2019

34.7% renewable energies

(1) Excluding Specialized Services (30,000 clients, including individuals).

(2) Excluding Specialized Services. (3) Full-time equivalent. (4) Sustainable Development Goals.

8 - 9

TECHNOLOGY AND

Megatrends

ARTIFICIAL INTELLIGENCE

In 2023, the Group launched TP GenAI, a suite of generative artificial intelligence solutions based

on Microsoft Azure Open AI services, as well as other Google and Amazon platforms. TP GenAI

TELEPERFORMANCE - INTEGRATED REPORT 2023

AI, a source of opportunities for Teleperformance

enables organizations to identify customer needs and points of friction quickly and precisely through

a number of different contact channels. The solution reduces handling time for advisors and injects

more empathy into the process of meeting consumer needs. TP GenAI also enables Teleperformance

to optimize its internal support and back-office functions (HR, recruitment, finance, IT and training).

1

TRANSFORMING THE CUSTOMER EXPERIENCE

Teleperformance harnesses automated

digital solutions to offer an enhanced customer

advisor service: By placing cutting-edge technology at the disposal of its expert communication team, the Group can better respond to client demands.

  • The relationship between Samsung and Teleperformance

is based on innovation. Seek out the next good idea. And continue to find new ways to build the

While automation and artificial intelligence solutions have been an integral part of our daily

Faced with the acceleration of this technology, Teleperformance seeks to create connections

Nearly 10 years ago, Teleperformance and Samsung Benelux established a strong partnership to set up a 24/7 customer service combining human advisors and bots, particularly for night-time service.

best possible customer experience.

DAAN VAN DER MIJDEN

Senior Director Customer Service, Samsung Benelux

lives for some years, the emergence of generative artificial intelligence (AI) grabbed everyone's attention in 2023, particularly after the release of ChatGPT. Generative AI is a form of artificial intelligence focused on the autonomous creation of data and content. Applied in a wide range

of fields, generative AI can be used to create many types of content, including text, images, videos and music.

  • Teleperformance has been integrating artificial intelligence into its operations for many years to boost performance. We are convinced that new technologies remain a major driver of growth and excellence for Teleperformance and our partners.

BHUPENDER SINGH

Deputy Chief Executive Officer

Teleperformance has formed partnerships with key leaders in artificial intelligence and has developed a number of solutions that integrate artificial intelligence to enhance the customer experience. The Group's added value mainly lies in its ability to integrate these new technologies into a customer experience that is tailored to each individual.

by delivering an enhanced customer experience (people-led,technology-driven) to offer each individual personalized real-time support.

  • TP GenAI is only
    a further step in our transformation as a leader in digital business services. Teleperformance is a high-touch,high-tech company that combines artificial intelligence with emotional intelligence to offer a more personalized, empathetic, people-centered customer experience. We are proud to offer generative
    AI solutions to help companies automate simple, low value- added tasks, thereby enabling our employees to focus on what matters most: building customer loyalty to the brand.

DANIEL JULIEN

Chairman and CEO, Teleperformance Group

+ 15%

30%

Improvement in

Improvement

customer satisfaction

in response time

2 EFFICIENCY AND PRODUCTIVITY

TP GenAI enables Teleperformance employees to focus on the most valuable parts of their work. This solution includes enriching, reorganizing and redirecting the initial proposal, then communicating it with empathy to the customer to build customer loyalty to the brand ultimately.

For a client that is a key player in the online sales market, Teleperformance deployed a conversational AI solution called Digital Floorwalker. The solution has improved the quality of the digital assistant and provided a self-improvement mechanism for training, developing and empowering employees to enhance their knowledge and skills.

15%

Reduction in customer wait times

3 EMPLOYEE EXPERIENCE

The Group's major challenge is to hire and train a large number of people who will thrive in their daily work. Integrating AI into internal processes enables human resources management to increase its agility, precision and efficiency. The improvement in workload gives HR staff time to focus on interpersonal tasks that lie outside the scope of AI. Additionally, digital recruitment techniques allow Teleperformance

to identify and attract the best talent more quickly, reduce the risks of recruiter bias and shorten recruitment time frames.

The Company has deployed TP Simulation, a digital training and knowledge management platform, for a U.S. healthcare client. This platform has helped agents to gain confidence in their customer processes and systems.

was reduced by

4.1%

Training time

nearly 20%

Improvement

in problem-solving

rate at first contact

To go

further:

CYBERSECURITY AND DATA SECURITY

The exponential development of new technologies and artificial intelligence has also increased data security risks. Teleperformance has made cybersecurity and data security a priority by providing

a comprehensive data security framework aligned with the most stringent international standards, namely ISO 27001 for its Privacy Information Management System (PIMS) and ISO 27701 for its Project Talon cybersecurity program (this is a multi-year investment).

These systems ensure the protection of the entire Teleperformance ecosystem -clients,end-customers and employees.

10 - 11

CLIMATE

Megatrends

CHANGE

The UN Climate Change Conference COP 28 reaffirmed the goals of the Paris Agreement and

the urgent need to accelerate its implementation, primarily by tripling the world's renewable energy

TELEPERFORMANCE - INTEGRATED REPORT 2023

Carbon reduction targets

capacity. Teleperformance is continuing its ecological transition and fight against climate

change via the Citizen of the Planet (COTP) program, launched in 2008. COTP aims to

promote responsible and environmentally friendly operations.

To achieve its objectives, the Group has developed initiatives across the whole operational cycle by involving its entire ecosystem

Teleperformance has adopted greenhouse gas emission reduction targets approved by the Science-Based Targets initiative (SBTi) and aligned with the objectives of the Paris Agreement, namely, to limit the average global temperature increase above pre-industrial levels to well below 2°C and to continue efforts to limit global warming to 1.5°C. The Group has also joined the Climate Pledge, a coalition of over 400 companies

committed to achieving carbon neutrality by 2040. To gain further progress towards this goal, Teleperformance is currently developing its 2030 targets. These targets, aligned with a warming trajectory limited to 1.5°C and integrating the operations acquired from Majorel, are currently being validated. To this end, the Group's CSR experts have successfully followed the UN Global Compact's Climate Accelerator training program.

Our commitments

SCIENCE BASED TARGETS

CLIMATE PLEDGE

RENEWABLE ENERGY

Carbon reduction targets

Net Zero by 2040, 10 years

Increase renewable energy

validated across all three Scopes

ahead of the Paris agreement

to at least 30% by 2026

1

HOW TO REDUCE THE GROUP'S IMPACT?

Energy efficiency

Digital transformation

Waste management

Energy management systems

Reduced emissions

Office waste:

Green building criteria

through digital solutions

recycling of plastics and

Green IT equipment

TP Cloud Campus

furniture, waste reduction

Renewable energy

(work-from-home solution)

and sorting at source.

Green tariffs

Migration towards cloud services

Circularity: e-waste, repairs,

Energy Attribute Certificates (EAC)

recycling and donations

2011

2021

2026

2040

GLOBAL COMPACT

CLIMATE PLEDGE

EXPECTED ACHIEVEMENT

CARBON

Teleperformance becomes

SIGNATORY

OF THE <2°C TARGETS

NEUTRALITY

a signatory to the UN Global

Teleperformance becomes one of the first

Scopes 1 and 2: -49% tCO2eq/employee

Achieve net zero

Compact.

100 signatories to The Climate Pledge,

vs. 2019.

emissions for direct

a coalition of companies committed to

Over 30% renewable energies.

operations.

achieving carbon neutrality by 2040.

Scope 3: -38.3%tCO2eq/employee

vs. 2019.

2008

2021

2024

2030

COTP

VALIDATION

SUBMISSION

EXPECTED

Teleperformance launches

OF <2°C SBTI TARGETS

OF NEW TARGETS

ACHIEVEMENT

its environmental program

The Group's carbon reduction

<1.5 °C TO THE SBTI

OF THE <1.5°C

named Citizen of the Planet

targets are aligned with the

To strengthen its ambition

TARGETS

(COTP).

<2°C trajectory approved

and commitment, Teleperformance

The <1.5°c targets are

by the SBTi (targets

submits new targets for 2030,

subject to a validation

set for 2026, with 2019

based on the more ambitious

process by the SBTi.

as a baseline).

1.5°c scenario.

2

Solar panels

HOW TO ENGAGE STAKEHOLDERS?

Employee engagement and

Training and

Client and supplier

3

awareness-raising

volunteering campaigns

partnerships

HOW TO CONTRIBUTE TOWARDS RESTORATION?

Global partnership with

Biodiversity conservation

World Cleanup Day

One Tree Planted, over

campaigns

4

525,000 trees planted

HOW TO MONITOR AND REPORT ON THE GROUP'S IMPACT?

GRI Integrated Report

Carbon Disclosure

Task Force on

Project | CDP

Climate-related Financial

Compliance with

Disclosures | TCFD

ISO 14001

The environmental impacts of Teleperformance's activities

en-of-life of computer hardware. The Group promotes

result mainly from electricity consumption (Scope 2),

the circular economy by prioritizing the purchase of

procurement and employee commuting (Scope 3).

greener equipment, repairing it and extending its useful

Specific programs have also been set up to deal with digital

life, and setting up take-back, recycling and compensation

pollution issues related to the procurement, use, and

schemes with suppliers.

2023 KPIS

BREAKDOWN OF 2023 CARBON FOOTPRINT

4% Scope 1 fuels and refrigerants

28% Scope 2 electricity

68% Scope 3 commuting, purchases and business flights

CARBON FOOTPRINT (tCO2eq per FTE)*

2,133

1,057 1,079 1,134

2019

2021

2022

2023

* Full-time equivalent.

Carbon savings simulator

TeleperfIn partnership with The Center for ESG and Sustainability (CESG) to develop a simulator to measure the positive environmental impact of remote work.

This exclusive tool quantifies the reduction in greenhouse gas (GHG) emissions resulting from the use of TP Cloud Campus, Teleperformance's work-from-home solution, compared to a traditional on-site operating model.

On average, a Teleperformance employee working

from home generates 55% less GHG emissions per year

than an on-site employee.

----The Teleperformance simulator helps companies achieve their own environmental targets.

It is based on a quantified, verifiable, and certified methodology that complies with the GHG protocol.

JAKE BELCHER,

co-founder of CESG

The CESG works in partnership with Columbia University's

International Research Institute for Climate and Society.

GLOBAL ECONOMY:

Megatrends

SLOWDOWN AND

MULTIPOLARIZATION

Many upheavals have occurred since the start of the COVID-19 pandemic that have impacted globalization. In 2023, markets experienced an unevenly distributed economic slowdown. Against this backdrop, energy transition and supply chain disruption are emerging as central leitmotifs.

Amid the global economic slowdown and multi-polarization of markets, Teleperformance is positioning well positioned as a result of adopting robust strategies that support agile human resources financial stability.

Despite global economic challenges,

the Company continues to leverage its status as a major employer, which gives it access to a large talent pool owing to its presence in nearly 100 countries and

its global work-from-home policy.

STRONG INTERNATIONAL PRESENCE

Backed by an integrated global network of onshore, nearshore, and offshore multilingual operations performed by employees working at home or on-site, Teleperformance offers a unique range of smart- shoring solutions worldwide, tailored to client needs and constraints. Working through committed expert teams based worldwide and managed centrally,

the Group provides optimum operational flexibility while eliminating geographic boundaries. Teleperformance is the most multicultural company in its sector. Through its business, the Group breaks down barriers and connects people despite isolationist trends. Teleperformance's Impact Sourcing program employs people who are otherwise typically excluded from employment, including a large number

of refugees. Teleperformance is also expanding its services, targeting new domestic markets, particularly in Asia and Africa.

ATTRACTIVE WORKING CONDITIONS The Group stands out for its commitment to offering employment to talented young people, having hired some 96,500 young people for their first professional experience in 2023. TP's efficient recruitment and retention strategies

are essential to help manage labor shortages, thereby strengthening its positioning in the global market. Meanwhile, initiatives to promote attractive working conditions, as recognized by rankings such as Fortune and Great Place to Work®, highlight the Company's desire to create a professional environment conducive to employee fulfillment. Flexible working methods such as the TP Cloud Campus work-from-home solution also help build a dynamic corporate culture.

TELEPERFORMANCE - INTEGRATED REPORT 2023

S&P credit rating

The Group has the best credit rating

in the customer experience

management sector.

Its long-term credit rating is:

BBB Investment Grade,

with stable perspective.

GROWTH AND FINANCIAL STABILITY

The Group's growth is driven by a diversified client portfolio and the development of high-value-added specialized services. The Group continues to achieve a sustainable financial performance that allows it

to pay a living wage despite inflation, and to share value it creates with all stakeholders. Access to financing

is facilitated by S&P's BBB credit rating.

GLOBAL COMPLIANCE FRAMEWORK

The Legal and Compliance department is represented in all regions and local practices are periodically assessed to ensure compliance with the most stringent international standards.

HEALTH AND SAFETY

The Group applies robust and recognized occupational health and safety policies and continuity plans.

Eight countries covering nearly 50% of the workforce are already ISO 45001 certified.

Teleperformance has also developed specialized services to help protecting health in the community, such as interpretation services for foreigners and the hearing impaired in hospitals. The Group has strengthened its expertise in this sector through targeted acquisitions.

96,500

people hired for their first job experience in 2023

60%

of employees work in an ISO 45001-certified subsidiary

14 - 15

OUR

STRATEGY

Adapting to meet future challenges: The global economic situation is marked by a slowdown impacted by persistent challenges such as inflation, supply chain disruptions, and economic inequality. Geopolitical conflicts are increasing, and concerns about cybersecurity, climate, and regional security are intensifying. New technologies are being developed at an accelerating pace, and generative artificial intelligence, is at the heart of the social debate, bringing great opportunities but also uncertainties.

TELEPERFORMANCE - INTEGRATED REPORT 2023

Our mission

Our ambition

Reduce friction and strengthen the relationship

Become an undisputed

between businesses and consumers,

world leader in digital

government agencies and citizens by efficiently

business services.

managing a growing number of interactions

in a changing and increasingly complex world.

Our strategic priorities for driving sustainable development

Against this backdrop, Teleperformance

is reinventing and transforming itself without losing sight of its mission: to combine human skills and technology to facilitate interactions

Our targets

To successfully carry out its mission, Teleperformance has developed

a strategy based on three main areas.

of increasing number and complexity between clients, consumers, and citizens.

ADAPTING TO FUTURE CHALLENGES MEANS LEARNING TO NAVIGATE THE CURRENT ECONOMIC SLOWDOWN AMID INCREASING COMPLEXITY.

Continue to drive the

high-touch, high-tech strategy Teleperformance's unique high-touch,high-tech positioning, combining human aspects with technology, generates more efficient transformation solutions and gives power back to employees and end-users by creating meaningful interactions. Amid the boom in digital technology, customer relations must be more efficient but also more

ACHIEVE €15 BILLION

IN REVENUE WITHIN THREE

TO FIVE YEARS,

by driving sustained organic growth,

developing digital transformation solutions

and continuing to make targeted

acquisitions in high value-added services.

CONTINUE TO OBTAIN

BEST WORKPLACE

CERTIFICATION,

reflecting a strong commitment

to employees.

STEP UP OUR

TRANSFORMATION

Create tailor-made, innovative solutions to meet the needs of each client. Develop strong value-added digital solutions and continue to develop fast-growing specialized services.

  • Digital transformation, analytics and Business Process Outsourcing (BPO) system
  • Business expertise
  • Content moderation services bolstered by the acquisition of Majorel

CONSOLIDATE OUR

SECTOR EXPERTISE

Provide integrated

solutions tailored to each

business sector.

  • Increase verticalization of solutions
  • Client proximity
  • Strong growth in the healthcare, public services and financial services sectors

STRENGTHEN OUR

INTERNATIONAL PRESENCE

Offer flexible smart-shoring

solutions throughout the world. Continue to expand into growth markets. Rely on diverse

and multicultural teams

as a driver of performance.

  • Work-from-homesolution
    TP Cloud Campus
  • Operating in 100 countries
  • Acquisition of Majorel and strengthening our presence in China and Europe

human and personalized to continue to develop loyalty and create value.

MAINTAIN A BALANCED GENDER DISTRIBUTION

Our strategic drivers

Make employees a key priority

in the Group's workforce and management

As companies struggle to identify and recruit

positions, raise the proportion of women

the right people, it is essential to attract and retain

in management bodies and pursue actions

talent by promoting a strong corporate culture,

in favor of diversity and inclusion.

offering attractive working conditions, and factoring

employees into the organization's future plans.

STEP UP THE COMMITMENT

Remain the preferred partner

TO COMBATING CLIMATE CHANGE

for digital acceleration at a time

by reducing carbon emissions,

of uncertainty and disruption

in accordance with the objectives

In an uncertain environment, companies must

approved by the Science-Based Targets

reinvent themselves, keep up with the latest trends,

initiative (SBTi) and increasing

and adopt innovative solutions. Now that artificial

the renewable energy share

intelligence is revolutionizing communication and

of the Group's total

working methods, companies are, more than ever,

electricity consumption.

in need of a trusted partner to guide them through

their digital transformation and customer relations

UPHOLD ITS COMMITMENT

journey. Boasting over 40 years of expertise,

Teleperformance has positioned itself as the ideal

TO LOCAL COMMUNITIES,

partner for helping clients to improve their

through the Citizen of the

customer experience and growing brand equity.

World philanthropic program and by

By positioning itself at the cutting edge of innovation,

strengthening Impact Sourcing

Teleperformance helps the most prestigious brands

programs (inclusive recruitment).

accelerate their digital transformation in a wide

variety of sectors.

HIGH -TOUCH

HIGH -TECH

LEAN SIX SIGMA

Place the human dimension

Rely on cutting-edge

Achieve solid overall

and empathy at the center

technology, automation,

performance and

of the customer experience.

predictive models and the most

operational excellence

Recruit, train and retain the best

stringent data security and

through standardized

talent. Develop a Great Place

cybersecurity standards.

procedures.

to Work® ecosystem.

CSR commitments underpinning the value creation model

Be the preferred employer in the market

Be a trusted partner

Be a force of good

driven by a strong commitment

committed to compliance

by developing environmentally

to the well-being, safety, diversity and

with the strictest

friendly practices and contributing

inclusion of the Group's employees

ethical standards

to local communities

16 - 17

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Disclaimer

Teleperformance SE published this content on 20 March 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 20 March 2024 15:45:03 UTC.