Company Statement from GAME Group plc

29/02/2012

We currently have a supply issue with regards to Mass Effect 3, which means that GAME and Gamestation will not be able to fulfill orders for Mass Effect 3 at this time. We want to give customers as much notice about this as possible and provide them with a range of options ahead of launch.

We appreciate that this is disappointing for our customers, and we apologise sincerely for the inconvenience that this will cause. We value the loyalty of our customers very highly and as a gesture of goodwill we are providing the following:

  • Customers who have pre-ordered in store*, will have the opportunity to add £5 worth of Reward points to their card if they visit us from today through to 16 March 2012.
  • Customers who have placed a deposit for the title* will receive a refund as well as the £5 worth of Reward points between 1 and 16 March 2012.
  • Customers who have pre-ordered online, will be provided with an online voucher to the value of £5 to be spent on any purchase on our sites.

For more information we would advise customers to visit EA www.ea.com/uk/masseffect3update on how to get hold of Mass Effect 3.

*All customers must be able provide valid proof that they have placed a pre-order or deposit.

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