Small hotels are not simply smaller versions of large hotels, which means their needs often are different when it comes to technology. To determine what those needs are, Springer-Miller Systems suggests hoteliers perform a thorough needs assessment in advance of issuing a request for proposal and beginning to participate in system demonstrations.

'With a documented needs assessment you can more accurately check-off that the new system meets your functional requirements and integration needs,' said Amanda Wisell, marketing manager for SMS. 'In addition, documenting your current network envi-ronment, hardware inventory and connectivity speeds will better prepare you to choose a system that will perform best at your hotel.'

Next comes the hard part: taking systems for a test drive and deciding which is best. HOTEL MANAGEMENT interviewed property-management-system experts about what small hotel op-erators should consider before buying a new PMS so that it fits their requirements.

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