The 21st Century is Transforming Integrated Hospitality Technology: Exciting Changes Are In Store
January 12, 2018 at 06:29 pm EST
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The 21st century guest is quite different from prior generations. Even Baby Boomers can be incredibly tech-savvy. Guests today not only expect quality, but they also expect high-caliber service to go with it. Studies show how service innovation has evolved over the years from a generic approach to a differentiation approach, and finally, shifting into what we know today as an integrated approach. Integration emphasizes the necessity of both technological and human aspects. It helps drive much of today's guest service approach for hospitality operators and their technology partners.
Implementing such an integrated approach requires a deep understanding of emerging trends, effective marketing initiatives, guest engagement, staff management, service delivery methods, distribution channels, systems connectivity and feedback. This article provides research insights into creative innovation, focusing on the applications of guest service via technology. It introduces some of the latest advances, opportunities and challenges related to hospitality technology and guest service innovations.
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Agilysys Inc. published this content on 12 January 2018 and is solely responsible for the information contained herein. Distributed by Public, unedited and unaltered, on 12 January 2018 23:29:03 UTC.
Original documenthttps://www.agilysys.com/company/news-and-events/2018/1/the-21st-century-is-transforming-integrated-hospitality-technology
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Agilysys, Inc. is a provider of hospitality software that delivers cloud-native software-as-a-service (SaaS) and on-premises solutions for hotels, resorts, cruise lines, casinos, corporate foodservice management, restaurants, universities, stadiums, and healthcare. The Company offers software solutions to the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. It is a developer and marketer of software-enabled solutions and services to the hospitality industry, including software solutions with third-party hardware and operating systems; subscriptions and maintenance; and professional services. Its POS solutions include InfoGenesis, IG Flex, IG Kiosk, IG KDS, IG OnDemand, IG Quick Pay, IG Smart Menu, IG PanOptic Kiosk, and IG Digital Menu Board. Its PMS solutions include Agilysys LMS, Agilysys Versa, Agilysys Stay, and others.