Paris, the 05 december 2011
viavoo, a leading provider of sentiment and text analytics
software for customer feedbacks, announces it has raised
€1.5 million from Crédit Agricole Private Equity.
Founded in 2009, viavoo provides for large, brand name
companies a full range of Customer Experience and social
CRM software solutions to better understand and engage with
their customers across multiple channels, including e-mail,
chat, surveys, social media, blogs, forums, and other
customer touchpoints.
The increasingly widespread use of internet channels
(desktop, smartphone, tablet…) and the social media
traction (facebook, twitter…) allow customers to deliver
instant opinions and feelings, questions or complaints
about a product or a service.
viavoo's core technology is a multi-channel, interactive
and semantic platform enabling a continuous, real-time and
deep textual analysis of the massive amounts of information
from social media, as well as direct customer communication
channels. As a result, viavoo transforms text-based
customer feedback into valuable insight (customer path
topics and satisfaction, emerging issues, risks,
competitors,…) without any additional human effort.
• assess customer experience,
• improve consumer's engagement and loyalty,
• optimize customer relationship processes,
• monitor online reputation.
Xavier Brunaud, Associate at Crédit Agricole Private
Equity, explained: "The company's management team has
extensive experience in content management and CRM.
viavoo's ability to attract leaders in e-commerce as well
as banking, telecoms and consumer packaged goods is really
appealing. We are proud to support this company whose
offering is fully in tune with the web's growing "social"
dimension."
viavoo has been a fast growing company since inception. A
large number of corporates already relies on viavoo to meet
their needs of awareness, responsiveness and flexibility
about voice of customer, given the increasing number of
social media and customer touchpoints.
As of today, viavoo employs fifteen people serving
customers across various B2C areas (including
Cdiscount.com, Voyages-SNCF.com, Vente-Privee.com, Bouygues
Telecom, Nivea and Europcar).
Its management team now aims to step up the company's
growth in France and Europe, while maintaining a rapid pace
of technological innovation, upgrading viavoo software
suite.
Boosted by its success and thanks to this funding round,
viavoo intends to:
- fuel its growth by stepping up its marketing operations
in France and Europe ;
- develop an English version of its platform ;
- enhance its software suite by offering new applications
and features.
Thierry Desforges, Chairman and founder of viavoo,
commented: "We have developed a new generation of software,
able to understand customer verbatim instantly in much the
same way as the human brain. Crédit Agricole Private
Equity's investment will enable us to develop our platform
in English language and strengthen our commercial
capabilities in France and abroad".
viavoo closes a funding round and raises €1.5 million
from
Crédit Agricole Private Equity
viavoo, a leading provider of sentiment and
text analytics software for customer feedbacks, announces
it has raised €1.5
million from Crédit Agricole Private Equity.
Founded in 2009, viavoo provides for large, brand name
companies a full
range of Customer Experience and social CRM software
solutions to better
understand and engage with their customers across multiple
channels, including
e-mail, chat, surveys, social media, blogs, forums, and
other customer
touchpoints.
The increasingly
widespread use of internet channels (desktop, smartphone,
tablet…) and the
social media traction (facebook, twitter…) allow customers
to deliver instant
opinions and feelings, questions or complaints about a
product or a service.
viavoo's core
technology is a multi-channel, interactive and semantic
platform enabling a continuous,
real-time and deep textual analysis of the massive amounts
of information from
social media, as well as direct customer communication
channels. As a result, viavoo
transforms text-based customer feedback into valuable
insight (customer path
topics and satisfaction, emerging issues, risks,
competitors,…) without any
additional human effort.
viavoo Smarter
Feedbacks, an integrated listening systems and web-based
software suite, provides
multiple features to:
- assess customer experience,
- improve consumer's engagement and loyalty,
- optimize customer relationship processes,
- monitor online reputation.
Xavier Brunaud, Associate at Crédit Agricole Private
Equity, explained: "The company's
management team has extensive experience in content
management and CRM.
viavoo's ability to attract leaders in e-commerce as well
as banking, telecoms
and consumer packaged goods is really appealing. We are
proud to support this
company whose offering is fully in tune with the web's
growing "social"
dimension."
viavoo has been a fast growing company since inception.
A large number of corporates already relies on viavoo to
meet their needs of awareness,
responsiveness and flexibility about voice of customer,
given the increasing
number of social media and customer touchpoints.
As of today, viavoo employs fifteen people serving
customers across various B2C areas (including
Cdiscount.com, Voyages-SNCF.com,
Vente-Privee.com, Bouygues Telecom, Nivea and Europcar).
Its management team now aims to step up the company's
growth in France and Europe, while maintaining a rapid pace
of technological
innovation, upgrading viavoo software suite.
Boosted by its success and thanks to this funding
round, viavoo intends to:
è fuel its growth by stepping up its marketing operations
in France and
Europe ;
è develop an English version of its platform ;
è enhance its software suite by offering new applications and features.
Thierry Desforges, Chairman and founder of viavoo,
commented: "We have developed a new
generation of software, able to understand customer
verbatim instantly in much
the same way as the human brain. Crédit Agricole Private
Equity's investment
will enable us to develop our platform in English language
and strengthen our
commercial capabilities in France and abroad".
distribué par | Ce noodl a été diffusé par Crédit Agricole SA et initialement mise en ligne sur le site http://www.credit-agricole.fr. La version originale est disponible ici. Ce noodl a été distribué par noodls dans son format d'origine et sans modification sur 2011-12-05 15:25:34 PM et restera accessible depuis ce lien permanent. Cette annonce est protégée par les règles du droit d'auteur et toute autre loi applicable, et son propriétaire est seul responsable de sa véracité et de son originalité. |