Enhancement of our total energy service plan, "Always Plan"

We recognise that a lot of electricity customers have such apprehensions for switching their supplier as follow: "New supplier might not provide us lower tariff" and "New

supplier might support our safer use of electricity".

To dispel their apprehensions, from the beginning of April 2018, we are providing further 2 new service menus in "Always Plan", (i) "Always Electricity 1S", good electricity tariff for customers having no experience for switching their supplier, and (ii) Electricity Fixture Troubleshooting Support, service menu for safety electricity use.

Gas

Power

Service

■ Always Reliable Services

Electricity Fixture

Troubleshooting Support Gas Fixture Troubleshooting Support Gas Fixture Special Support Emergency Home Assist Service Residential Monitoring Services

■ "my TOKYOGAS"

(the service for Web members) Cookpad

(the popular recipe web site) ■ Internet Service

Tokyo Gas Triple Discount Plan for gas, electricity and internet, etc.

The number of customers has reached 1 million as of 18th December, 2017.

(1,002,333 (supply basis), approximately 1,092 thousands(contract basis) )

We will provide our electricity to 1.06 million customers by the end of FY2017 and 1.58 million customers by the end of FY2018. During accepting pre-orders for the new plan (from 17th Jan. to 31st Mar.), we will execute sales promotion.

Progress report about our electricity sales for retail market

Customer satisfaction of our electricity

Approx. 90% of customers are satisfied with our electricity.

満足している

Satisfied

満足していない

Dissatisfied

90.7%

Responding to dissatisfaction of customers, we will enhance our services, such as membership website, "my TOKYO GAS" .

Tokyo Gas Co. Ltd. published this content on 22 December 2017 and is solely responsible for the information contained herein.
Distributed by Public, unedited and unaltered, on 22 December 2017 05:04:09 UTC.

Original documenthttp://www.tokyo-gas.co.jp/Press_e/20171222-01e.pdf

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