8x8, Inc. announced enhancements to the 8x8 XCaaS integrated cloud contact center and unified communications platform. The new innovations include AI-generated post-meeting smart summaries and action items, AI summarization beta for 8x8 Speech Analytics, additional integrations with key technology partners, rich omnichannel experiences across both 8x8 Contact Center and 8x8's unified communications solution, and enhanced productivity and efficiency capabilities to improve customer and employee experiences. Enhancements to 8x8 Contact Center include: AI Summarization for Improved Speech Analytics: For customers who utilize 8x8 Speech Analytics, 8x8 has begun a limited beta of AI summarization.

This feature will automatically extract key information from calls and push a smart summary and recorded interaction directly into select CRM. Beta availability is limited. 8x8 customers interested in participating in the beta program can sign up to the program by contacting their 8x8 Account Team or via email to .

Additionally, agents can now find queue and ring groups in the contact directory, improving productivity and accuracy. Streamlined Email Handling for 8x8 Contact Center: Agents can now handle emails from the Control Panel, the same place where they handle chats and phone interactions, allowing the agent to view the email thread in the local CRM to improve agent efficiency and deliver an omnichannel customer experience. Supervisor Workspace Enhancements Support Global Workforce: 8x8 Supervisor Workspace now supports seven different languages, automatically matching the selected language in 8x8 Contact Center admin settings.

In addition, a new criteria is now available in the top filter bar, allowing selection of different media, so users can only see queues from inbound phone, outbound phone, voicemail, chat, and email. New updates for 8x8 Unified Communications include: Post-meeting Smart Summaries, Action Items, and Analytics Improve Productivity: The addition of AI-powered video meeting capabilities to the 8x8 X CaaS platform enables users to access real-time AI transcriptions, smart summaries, and follow up action items for enhanced collaboration during and after meetings. The new features highlight 8x8's continued focus on platform innovation and delivering AI-driven contact center and unified communications solutions to improve productivity and efficiency.

Additionally, a new analytics dashboard provides IT admin with better visibility into meetings and performance metrics. Deeper Integrations for Seamless Interactions: 8x8 SMS extension in the Cognigy marketplace allows users to integrate SMS messaging seamlessly into their conversation workflows, while a native integration with MoEngage for WhatsApp allows users to launch, measure, and automate WhatsApp campaigns. 8x8 XCaa S includes integrated cloud contact center, business phone, video meetings, team chat, and SMS capabilities in a single-vendor solution.

8x8 XCAAS is built on a resilient, secure, and compliant platform, which offers the highest levels of reliability with financially backed, platform-wide 99.999% uptime SLA across an integrated cloud UCaaS and CCaaS solution. 8x8 customers can register for the upcoming 8x8 webinar to learn more about the latest customer and employee experience enhancements to the 8x8X8 XCaaS solution. 8x 8 XCaaS includes integrated cloud contact center, Business phone, video meetings, video meetings, team chat), and SMS capabilities in a single the single-vendor solution.8 XCaaS is built on a resilience, secure, and compliant platform.