Conduent Incorporated has implemented technologies for the South Carolina Department of Social Services (SCDSS) to help combat fraud and further enhance the security of the state's Electronic Benefits Transfer (EBT) program. In South Carolina and other states, EBT fraud targeting the Supplemental Nutrition Assistance Program (SNAP) and other cash benefits adds costs to government agencies and causes challenges for the recipients who depend on these benefits. The fraud-reducing technologies are part of a suite of tools Conduent offers that can assist agencies and beneficiaries nationwide in protecting government aid for nutrition assistance, unemployment insurance and other cash-aid programs. Last year, Conduent implemented an advanced interactive voice response (IVR) system technology for South Carolina's EBT customer service center that automatically identifies suspicious phone call patterns, such as an usually high number of calls from a single phone number.

When threats are identified, the technology can prevent access to EBT account information in real time. South Carolina has also made an account protection feature available to beneficiaries, allowing them to easily and quickly lock and unlock their benefits card using Conduent's ConnectEBT mobile app and cardholder portal. This feature, which applies to both in-state and out-of-state purchases, provides cardholders more control and security in managing their accounts and helps prevent perpetrators from gaining access to their benefits.

This feature can help beneficiaries monitor, spot and report the suspicious activity in real-time.