Getac Technology Corporation announced a partnership to integrate Getac's Aftersales Platform with Authenticom's DealerVault platform to better connect the customer buying process and aftersales journey, enhancing the customer experience and increasing revenues for dealerships. Getac's digital aftersales solution provides workshops streamlined aftersales processes for better customer experience, greater levels of retention, increased revenue, and user-friendly platforms that boost staff-morale, such as Dynamic Online Service Booking, Intelligent Workshop Management and Electronic Vehicle Health Check. Getac's artificial intelligence (AI) algorithms enable dealers to take data from a multitude of sources to make informed decisions.

Authenticom's DealerVault product empowers dealerships to easily take control of the distribution of their DMS data in a secure manner compliant with National Automotive Dealers Association (NADA) guidelines and large DMS company recommendations. Dealerships can update data feeds, limit access, monitor all activity, and view reports detailing when data was collected and sent to a vendor. This provides complete transparency and control of field-level detail of vendor feeds and ultimately increases data security, visibility and reduces data integration costs.

Through this partnership, dealerships will have access to data from disparate sources so they can build a complete picture of the customer and vehicle experience and make informed decisions to improve the customer journey.