LivePerson Appoints Kevin Meeks as Chief Customer Officer
February 21, 2024 at 08:30 am EST
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LivePerson announced the appointment of Chief Customer Officer Kevin Meeks. An established customer experience leader with a track record of success driving revenue and improvements in gross retention, Meeks will be the company's first Chief Customer Officer, responsible for helping customer brands fully realize the value of their investments in LivePerson's award-winning platform for AI-empowered digital customer conversations.
Over the past two decades, Meeks has led winning customer-centric organizations at high-growth companies, including building and scaling both pre-sales and customer success teams. Most recently, he served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization. During Meek's tenure, VMware achieved annual recurring revenue of over $4 billion and double digit improvement in gross retention rates. Prior to VMware, Meeks led customer success, experience, and renewals organizations in roles including Vice President, Customer Success at DocuSign, Chief Customer Officer at Apptio, and Senior Vice President, Global Customer Success and Renewals at Splunk, where he drove double-digit improvement in both net and gross retention rates. He has also served as a consultant to chief customer officers and leadership teams at the world's top enterprises ? working hand-in-hand with them to develop highly effective customer experience roadmaps ? including as a member of the Strategic Advisory Board at Gainsight, the world's leading customer success platform.
LivePerson, Inc. is a digital customer conversation company. The Companyâs segment is Business, which enables brands to leverage the Conversational Cloudâs sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. Its business solutions offerings include The Conversational Cloud and LivePersonâs Conversational AI. The Conversational Cloud, its enterprise-class digital customer conversation platform, enables businesses and consumers to connect through conversational channels, such as voice, in-app and mobile messaging, while leveraging bots and artificial intelligence (AI) to increase efficiency. Its mobile and online messaging solutions are targeted at corporate executives whose primary responsibility is optimization of customer care, sales and marketing. Its customers include Fortune 500 companies, dedicated Internet businesses, a range of online merchants, automotive dealers, and others.