LivePerson announced the launch of its Conversational Intelligence suite of capabilities, as well as its enterprise managed services solution, LP 360. Both new offerings allow businesses to empower their people, shift customer conversations to digital, and embrace AI and automation to drive better business outcomes. Based on decades of expertise helping brands improve digital engagement -- and informed by billions of real customer interactions -- LivePerson's new offerings are the most advanced enterprise-class conversational intelligence tools and managed services on the market.

They will debut with demos and keynotes from LivePerson AI experts at the company's November 14, 2023Spark launch event. Part of LivePerson's award-winning Conversational Cloud, the Conversational Intelligence suite consists of three solutions that leverage conversational data -- the literal voice and words of the customer -- to redefine how conversational AI drives business outcomes: Analytics Studiocombines and converts voice and messaging conversations into actionable data that makes sense of customers' behaviors, preferences, and signals across channels. Generative Insights applies cutting-edge large language models to conversational data, meaning one can say goodbye to spending hours sifting through transcripts and spreadsheets.

According to Forrester, "Insights from contact center conversations are driving enterprise-wide value. Companies are recognizing that the contact center is far more than operational overhead. In many cases, the only one-to-one interaction a company will have with its customers is through the contact center -- these conversations represent a gold mine of business value." LivePerson's enterprise customers already use its analytics capabilities to solve problems and drive results, and the company's new Conversational Intelligence solutions are set to accelerate how they leverage data to better serve consumers.

Also set to launch at the November 14Spark event, LP 360 is a turnkey managed services offering for enterprise conversations. This program aligns to pre-defined business outcomes -- tying fees to success -- and provides the fastest route to outcomes, going from kickoff to launch in as little as four weeks. Performance: Based on industry benchmarks, LP 360 establishes a baseline and measures outcomes over time -- based on the KPIs that matter most to business: lead generation, conversion rates, reduced costs, revenue, or other goals.

People: LivePerson hires, trains, and manages agents, scaling as needed to meet goals. LP 360 also provides dedicated strategy and implementation specialists from the LivePerson team, with verticalized expertise in financial services, travel and hospitality, telecommunications, automotive, retail, and more.