Maximus announced the launch of Maximus Total Experience Management (TXM), an integrated solution designed to help federal agencies deliver trusted information and government services simply, consistently, and securely. This new solution seamlessly integrates people, experience, data insights, and secure technologies into one digitally powered platform to reimagine government service delivery. Maximus TXM provides federal agencies with cutting-edge tools that will improve the customer experience in one comprehensive solution with FedRAMP-authorized technologies.

This new solution is the innovative contact center of the future, delivering CX-as-a-service (CXaaS) through a suite of strategic methodologies, best practices, and advanced tools. Maximus TXM has delivered exceptional successes for its clients. Individual federal agencies have already seen $26 Million in reduced onboarding costs, 27% improvement in quality scores within the first six weeks, and 198% reduction in employee turnover.

Maximus TXM is designed with cloud-based modular, flexible, and scalable technology to create an unmatched digital contact center solution for federal agency leaders. It integrates cloud-based platforms for communications, customer and employee-centric strategies, and a host of microservices, such as AI-enabled web services, chat bots, and the Maximus Intelligent Virtual Assistant (IVA). Additionally, this solution provides key services to enable agency leaders to attract, hire, train, and empower employees who interact and represent their agency to the public.

Maximus has a proven track record of achieving exceptional customer satisfaction results in government programs. Maximus TXM provides the ability to optimize operations for continuous program improvement using data-driven insights, all within a government-focused FedRAMP-compliant environment.