Tri Pointe Homes, Inc. announced the nationwide launch of its proprietary customer experience and communication platform, the Tri Pointe Homes Homebuyer App. Created to keep homebuyers engaged and provide ongoing communication throughout the homebuying process, the application was designed to deliver automated updates on the build process with accompanying photography of the homes, organize key documents and appointments, and set expectations related to a customer?s newly purchased home as it progresses through each construction stage. Additionally, the application allows direct access between homebuyer and builder with the goal of increasing collaboration and streamlining communication.

The homebuyer app is live across all 15 of Tri Pointe Homes? divisions nationwide. The Tri Pointe Homes Homebuyer App is one of the first nationwide homebuilder customer experience platforms of its kind.

Once a customer signs a purchase agreement and places their earnest money deposit on a homesite, a Tri Pointe Homes New Home Advisor provides the homebuyer access to the homeowner app, which initiates a process for on-going and regular communication with homebuyers from contract to close. The content that?s available through the homeowner app can be accessed and leveraged when convenient for the homebuyer?further enhancing the overall customer experience. Through a series of integrated technology elements and communication mechanisms, the homeowner app currently: Provides automated progress updates through every construction stage ?

with photography uploaded regularly. Gives customers a tool to communicate directly with their onsite community team. Keeps track of appointments such as new home orientations to review construction progress or Design Studio appointments to personalize home finishes such as countertops, tile, flooring, and other curated selections.

Serves as a dedicated library for important documents such as a Homebuyer Journey Guide, visual timelines of the build process brochures, and links to other resources such as home financing with affiliated mortgage company, Tri Pointe Connect. Provides customers a way to share information, status, and photography of their new home as it progresses with family and friends. Tri Pointe Homes Homeowner App Reshapes the Homebuilding Customer Experience.

Tri Pointe Homes? new homebuyer app was piloted across three divisions earlier this year before being implemented company-wide. This intentional and incremental approach was valuable in helping uncover adoption, usage, and engagement rates as well as root out areas for improvement.

As of January 1, 2024, a total of 4,314 Tri Pointe-constructed homes are live on the application with app users averaging 9 sessions and engaging for over 11 minutes. Moving forward, Tri Pointe Homes will continue to seek support, feedback and refinements from team members and homebuyers around the country as it focuses on exploring and adding new enhancements to the app. One of the most noted benefits of the new app by Tri Pointe Homes?

homebuyers is the ?countdown to delivery.? Users have shared that the ability to follow the progress of their home build with photos and images increases their excitement and engagement during the build process. Tri Pointe Homes?

response to questions and scheduling, too, were noted as valuable.