Genpact Limited announced two new executive leadership appointments. Vipin Gairola has been appointed Genpact's Global Operating Officer and is leading the charge of transforming service delivery for Genpact's clients by leveraging AI-led solutions. As Global Operating Officer, Gairola oversees Genpact's global client operations, analytics, data, technology across all countries.

He is part of Genpact'sLeadership Council and will lead the company's Operations and Cost Council. Gairola comes to Genpact from Accenture, where he served in several senior leadership roles over the past two decades. His most recent role was Chief Strategy Officer for Accenture Operations.

Vidya Rao, Genpact's Chief Information Officer, takes on the expanded role of Chief Technology and Transformation Officer. In this role, she will be at the forefront of reimagining Genpact's internal processes, tools, technologies, and infrastructure with an AI-first approach. Furthermore, Rao will also play a crucial role in establishing a world-class data office to fortify Genpact's data capabilities.

This will enable Genpact to harness the power of data and drive insights to guide the AI and automation initiatives effectively and shape the internal functions for the future.