As a result of this new partnership,
imimobile’s platform, imiconnect extends Smart Communications’ existing capabilities by providing the ability to orchestrate two-way consumer communications across multiple digital channels. Smart Communications’ enterprise clients will be able to engage with their customers in real time, to facilitate new customer onboarding, manage appointments, claims correspondence, and interactive self-service all over their preferred messaging channel. imiconnect automates and orchestrates customer interactions centrally while saving time and reducing costs for enterprises.
“Two-way messaging channels, such as SMS, WhatsApp, and push notifications are critical ways for businesses to interact with their customers, and will become even more so moving forward,” said James Brown, CEO of
“Businesses today need to constantly stay connected with their customers over the channels they prefer in order to succeed," said
About
Smart Communications™ is the only provider of a customer conversations management platform. More than 500 global brands rely on
About
imimobile provides cloud communications software and services that manage business-critical customer interactions at scale.
We believe that customer experience is the key competitive advantage for consumer businesses. So, we’re creating a world where enterprises can stay constantly connected to their customers. A world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences.
Our Customer Interaction Management (CIM) suite automates, orchestrates and monitors interactions with disparate back-end systems. This saves time and cuts costs for businesses, while seamlessly connecting to customers on the devices they choose. We deliver innovative, on-brand, business-critical customer interactions for blue-chip global enterprises and leading public-sector organizations including AA, Best Buy, BT, Capitec Bank, Centrica, EE, Hermes, IHG, Mercedes, Orange, O2, Vodafone and Walgreens.
imimobile is a global business with offices across the
www.imimobile.com
For further information please contact:
rpatterson@smartcommunications.com
Nicole Buckfield, Content & Communications Manager
Nicole.buckfield@imimobile.com
Source:
2021 GlobeNewswire, Inc., source