Nuance Communications, Inc. announced that University Hospitals in Cleveland has chosen Nuance Patient Engagement Solutions to improve patient experiences through expanded and automated support. Using Nuance's Patient Engagement platform, inclusive of Intelligent Virtual Agents (IVA) and automated NLU-powered call routing, University Hospitals aims to provide streamlined, secure, 24/7 support to its patient community, increasing patient portal use and improving care. The future of healthcare relies on seamless communication between providers and their patients.

Nuance's platform integrates with organizations' existing infrastructure and extends the capabilities of the electronic health record (EHR) to accelerate the continuing modernization of healthcare organizations' 'digital front door' with access to real-time data that powers productive and personalized experiences. By deploying Nuance's conversational AI, University Hospitals can enable patients to access automated help with everything from account access to telehealth preparation. This not only increases adoption of portal use but also cuts down call wait times by freeing up live agents' time to deliver additional assistance when needed.

The selection of Nuance Patient Engagement Solutions advances University Hospitals' strong commitment to patient satisfaction and innovation and builds on their shared vision with Epic to implement a unified electronic health record (EHR) to improve the point of care experience for patients and caregivers. Powered by the same conversational AI technology trusted by more than 75% of Fortune 100 companies, Nuance Patient Engagement Solutions empowers organizations to advance patient access and satisfaction all on one unified multichannel communication platform. Within the first 90 days of deploying the Nuance solution, organizations see a 40% reduction in the number of calls handled by agents, 30% of patient callers completing self-service, and an average 47% reduction in cost for support calls.