Nuance Communications, Inc. announced that WellSpan Health is advancing its leadership in providing high-quality provider and patient experiences by adding the Nuance Dragon® Ambient eXperience? (DAX?) Copilot solution to its existing deployment of innovative solutions to automate and accelerate the creation of clinical documentation during exam room and telehealth visits. DAX Copilot uses proven conversational, ambient, and generative AI technology to automatically draft clinical summaries of exam room or telehealth conversations in seconds for immediate review and entry in the electronic health record (EHR) system.

This enables clinicians to engage with patients and their family members fully and naturally without the need to type notes on a computer during visits. DAX Copilot, embedded within Epic, stands as the sole fully embedded ambient solution currently operational within Epic, with over 55 healthcare organizations. This number is poised to double in the upcoming weeks thanks to facilitated deployment, with over 60 additional organizations in the process of implementing the solution.

WellSpan's selection of DAX Copilot is based on the long-standing trust and consistently productive working relationship it has with Nuance. That includes its positive experiences with its first deployment of Nuance DAX in 2020 to automate clinical documentation workflows and reduce administrative workloads that lead to physician burnout. A WellSpan satisfaction survey found that 94 percent of physicians using DAX reported that it improved the quality of patient-physician interactions, and 85 percent said that reduced documentation workloads helped them achieve better work-life balance.

Among patients, 97 percent reported that physicians who used the system were more focused, personable, and engaged during visits, while 88 percent said they were extremely satisfied with their visit compared to their experiences before DAX was in use. WellSpan Health hospitals were recognized as "High Performing" in the U.S. News & World Report 2023-2024 Best Hospitals rankings. WellSpan Health facilities were also recognized for exemplary patient experience among the top 5 percent of U.S. hospitals in 2023 by Press Ganey, a leader in healthcare experience solutions and services.