OTRS AG is a Germany-based help desk software provider. It provides the open source OTRS Service Management Suite, including the on-premise and cloud-based versions of the OTRS Business Solution, as well as the OTRS Help Desk software and the ITIL V3-compliant IT Service Management software OTRS::ITSM. The products are available in multiple languages and can also be used on mobile devices. The Company offers offers managed services as well as training seminars, service support, consulting and software development services. Its key customers are, among others, NASA, IBM, Hewlett Packard, Lufthansa, Boeing and Porsche. The Company operates offices in the United States, Mexico, Germany, the Netherlands, Hong Kong, Malaysia and Brazil.
OTRS AG 
