OTRS Group has announced, together with its partner Baramundi Software AG the release of a joint API. This new collaboration combines service desk and client management and offers official OTRS baramundi Connector pre-configured mapping and automatic actualisations. The OTRS baramundi Connector offers an integration of the Open Source helpdesk software OTRS Help Desk and the Open Source IT Service Management software OTRS::ITSM to the baramundi Management Suite.

OTRS Help Desk complements its Service Management with inventory tool, with automatic vulnerability management. The OTRS baramundi Connector is part of the current baramundi release bMS 2014 and can be easily added to the latest Open Source Helpdesk and IT Service Management software OTRS, starting from version 3.2 as a charged module. On basis of the OTRS Generic Interface framework, the new API offers the following core features: Clear interface that's easy to navigate; API comes pre-configured with mapping data (provided by baramundi client management software); Seamless integration with standard definitions of OTRS Configuration Items (CIs); Existing links between clients, CIs or tickets in baramundi can be transfered into OTRS; Updates from baramundi are automatically updated to OTRS; Frequency of these data updates can be defined by the user.