OTRS AG reported earnings results for the year 2020. For the period the company reported that the revenues increased by 5.8% to EUR 9,708,000 in the reporting year compared to EUR 9,178,000. These increased by 13.1% to EUR 8,855,000 compared to EUR 7,833,000 a year ago. In terms of total revenues, recurring revenues accounted for 91.2% compared to 85.3% a year ago. The recurring revenues mainly comprise annual contracts providing access to OTRS software in various forms plus security, software updates and support. The adopted strategy of relying increasingly on recurring revenue sources in order to generate a revenue stream that is as permanent as possible continues. The significant increase in earnings is a direct consequence of the sustained focus on recurring revenues. Earnings before interest and taxes (EBIT) also rose dramatically to EUR 1,761,000 compared to EUR 1,115,000 in the previous year.