Prophecy International Holdings Ltd. announced of continuing momentum in its eMite business, following the largest individual sale for Amazon Connect in the company's history. An 8000 seat contact centre running Amazon Connect by AWS this deal is largest Amazon Connect implementation in the company's history and the largest customer by number of seats signed by the European Office. eMite for Amazon Connect is charged on connected minutes rather than on a per agent basis.

It's estimated that contact centre agents are generally connected to a customer somewhere between 25% and 70% of their time each day. This puts this contact value at approximately $645,000 per annum once fully rolled out depending on the final utilization rates of the agents. Centrica is the latest and largest customer in Europe for eMite and joins a list of names you know including The Co-op Group, Sage Group, Phillip Morris, Dyson, Stellantis (maker of car brands such as Peugeot, Renault, Dodge, RAM and Chrysler) and IG Global for European office.

Prophecy has agreed to provide eMite to Centrica for an initial term of 1 year including professional services for implementation and configuration. This contract was secured through Prophecy's Amazon Connect partnership with Amazon Web Services. eMite has been certified as an Amazon Connect Technology Partner.