Serviceware SE is accelerating the digital transformation of enterprise-wide service management driven by artificial intelligence (AI) with the release of Serviceware Processes 7.0. The new version of the module of Serviceware's integrated ESM (Enterprise Service Management) platform provides companies with numerous new features that increase productivity in service management and significantly accelerate all service processes. Serviceware Processes 7.0 features new AI-based solutions for service centers. Furthermore, the messaging and chat solution from smoope has been integrated into Serviceware Processes 7.0. The innovative solution from smoope integrates seamlessly with apps and existing websites and enables users to contact service organizations in context. Serviceware Processes 7.0 makes it possible to automatically classify service requests and quickly provide answers through the use of unstructured data. This increases the quality of handling service requests and reduces the response time in answering requests. Service organizations achieve greater efficiency through the new portal for service consumers and fast, web-based workspaces for agents. All services are bundled in the portal. The structure and presentation can be conveniently controlled by the customer. A clear focus on independent solution finding for service consumers increases customer satisfaction and at the same time creates relief for service agents.