Jacada Inc. announced that it has released Version 10.0 of Jacada Interact, the customer interaction design and robotic process automation (RPA) platform supporting the JacadaAutonomous CX (Customer Experience) suite. With Interact V.10, enterprises can now effortlessly design and automate assisted-service or self-service processes across the customer journey, and ensure business agility, high resolution rates, efficiency, and standardization across all customer service channels. The enhanced automation platform currently serves five Jacada solutions that support enterprises in their journey for more efficient operation, without compromising on customer satisfaction: Agent Guidance Interactive and intuitive guidance so agents always know what, when, and how to respond to customer inquiries. Desktop Automation Robotic Process Automation that can take cues from the agent, application event, or other business logic to automate tasks. Customer Intelligent Assistant bots. A virtual customer assistant that engages customers in conversation to answer their questions and complete transactions utilizing both NLP and integration with backend systems. Agent Intelligent Assistant bots. Customer service bots that work side-by-side with agents to provide guidance, answer questions, and automate processes â€" freeing agents to focus on human interaction needs, while testing automated process before being exposed directly to customers.