Mortgage Company Leverages Jacada to Drive Customer Service Automation

Jacada Ltd is an Israel-based company, which provides customer service and contact center solutions. It helps enterprises reduce costs of their customer service operations by deploying automation solutions and contextual bots. Its solutions are: Self-service and Assisted-service. Self-service includes such products as: Visual IVR, a digital support platform that guides customers and prospects of an organization, both on the web and calling the contact center, and Intelligent Assistant, a virtual customer assistant that engages customers in automated conversation to answer their questions. Assisted-service includes the following products: Desktop unification is focused on the improvement of contact center, accuracy and shorter call times; Desktop automation, a robotic process automation in the contact center that assist agents; Agent Guidance ensures optimal performance of all agents, and Agent Personal Assistant offers customer service bots that work as personal assistants.