Jacada Ltd. announced that its Visual IVR solution is now available for customer demonstrations using the Cisco® dCloud demonstration platform, available worldwide. The Cisco dCloud is a self-service demonstration environment that provides Customers and Partners a fully implemented and scripted Customer Care demonstration environment that is continually upgraded to be able to demonstrate the functionality and scenarios as new contact center product releases come out. The Jacada Visual IVR solution has integration capabilities with both the Cisco Unified Contact Center Enterprise (UCCE) and the Cisco Unified Customer Voice Portal (CVP), as well as with their Finesse agent desktop.

Jacada's solution also integrates with Cisco's Context Service, their cloud-based omnichannel customer journey repository that logs interactions between businesses/organizations and their customers. This context information can be used to personally greet inbound contacts, route contacts to more appropriate queues, and also provide customer care agents with a history of the customer's journey of interacting with and contacting company. This empowers agents with the information they need to personally address customer needs more efficiently and quickly.