Jacada Ltd. announced that Jacada Visual IVR will be launched for the first time in Japan by Dimension Data Japan (DDJ) in collaboration with its partner NTT-Neomeit. The launch of “AQStage Visual IVR” is designed in response to the demand of reducing the volume of calls entering contact centers as well as to shorten call handle times. Due to the shortage or expense of call center operators, the demand to streamline customer interactions and promote customer self-service has increased. Dimension Data Japan and NTT-Neomeit has responded with implementation of Jacada Visual IVR to bring a visual element to existing IVR (Interactive Voice Response) services. Customers will be able to interact with companies through interactive menus on their smartphones without the need of an app or to listen to long voice prompts. This solution answers the call center industry demand to realize both customer satisfaction and operational efficiency.