Jacada Ltd. announced it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact center solutions from Jacada, will be utilized by hundreds of contact center agents in four PSCU locations across the country. After a thorough analysis of its customer service technology needs and a comprehensive review of other leading solutions currently available in the market, PSCU found Jacada’s overall offering to be the best fit. The CUSO chose to partner with Jacada following a competitive RFP review process. The specific Jacada solutions that will be utilized by PSCU include: Jacada Desktop Automation - Utilizing Jacada’s deep integration and automation experience, this implementation automates agents’ repeated tasks to reduce handling time and improve the customer experience. Jacada Agent Guidance - Guiding the customer service agent through an optimized interaction with the customer reduces training time and error rate and ensures regulation compliance. Jacada Unified Desktop - This contact center unified desktop solution streamlines agents’ interactions with a large number of mission-critical applications, reduces agent training time, and provides an improved agent and customer experience.